Overview
1 Tom Plumber is a professional, service-focused emergency drain clearing, water damage mitigation, and plumbing maintenance company serving both commercial and residential properties. We are building a team of professionals who work well together and take pride in how we show up. We believe trust is built through genuine human connection, and we expect our team to consistently strive to be better, act with urgency, and deliver outstanding customer service. We treat every customer and home with respect and hold ourselves to a high standard of professionalism while working to exceed customer expectations—every job, every time.

The Plumbing Technician is a front-line professional and a key representative of the 1 Tom Plumber brand. This role carries a high level of trust and responsibility. You will operate independently in the field, diagnose and resolve plumbing and drain issues, and help establish service standards, field processes, and customer expectations as the company grows.

This role requires journeyman-level experience, sound technical judgment, and the ability to manage service calls independently from diagnosis through completion. The Plumbing Technician is expected to communicate clearly with customers and internal team members and to consistently deliver work that meets professional, safety, and code standards.

KEY RESPONSIBILITIES

· Diagnose plumbing and drain issues and recommend appropriate repair or replacement solutions

· Perform emergency residential and light commercial service work, including:

Drain clearing and clog removal
Leak detection and repair
Water heater service and replacement
Fixture installation and replacement
Minor piping repairs and system upgrades

· Respond to emergency service calls with urgency and professionalism

· Communicate clearly with customers regarding findings, options, pricing, and next steps

· Maintain accurate job documentation, photos, and notes using company systems

· Keep job sites clean, safe, and respectful of customer property

· Properly use and maintain company tools, equipment, and vehicle

· Follow all safety standards, code requirements, and company procedures

· Provide feedback to help refine pricing, processes, and service standards as the business develops

· Participate in on-call rotation as scheduled

QUALIFICATIONS

· Proven plumbing service experience (not entry-level)

· Valid plumbing license or certification as required by state or local regulations

· Strong troubleshooting and diagnostic skills

· Ability to work independently and manage jobs from start to finish

· Valid driver’s license and acceptable driving record

· Ability to lift up to 50 lbs. and work in crawlspaces, attics, and confined areas

· Strong customer service and communication skills

PREFERRED EXPERIENCE

· Residential and light commercial service plumbing

· Drain clearing and emergency service work

· Experience working in a startup or small company environment

· Comfort using mobile apps for job documentation, photos, and invoicing

· Excavation experience a plus; primary focus is plumbing and drain work

KEY TRAITS FOR SUCCESS

· Calm under pressure and able to think clearly in the field

· Self-starter who takes ownership and follows through

· Comfortable making decisions independently

· Organized, detail-oriented, and adaptable as conditions change

· Customer-focused, professional, and team-oriented

WHY THIS ROLE MATTERS

This role is directly responsible for the quality, consistency, and professionalism of service delivered in the field. The Plumbing Technician represents the 1 Tom Plumber brand in customers’ homes and is accountable for executing work to technical, safety, and customer experience standards. Performance in this role directly impacts customer satisfaction, repeat business, and the company’s reputation. As the organization grows, this role helps establish and reinforce expectations for service quality, reliability, and operational discipline across the field team.

Pay: $75,000.00 - $125,000.00 per year

Benefits:

401(k) 4% Match
Company truck
Dental insurance
Fuel card
Health insurance
Paid time off
Vision insurance

Work Location: In person

1 Tom Plumber

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