Dispatcher — Ace's Plumbing | Bluffton, SC

The dispatch board is where this company wins or loses. We're looking for someone who treats it that way.

Who we are

Veteran-owned, plumbing-only, residential service. Four years in business, three Best of the Lowcountry awards, 900+ five-star Google reviews. We got here by being faster and sharper than anyone else in this market — and we're not slowing down. If you want a job where you coast, this isn't it.

What you'll do

Own the board: schedule calls, assign technicians, and keep the day running smoothly from first call to last
Match the right plumber to the right call — the best dispatchers know which tech is the right fit for which job
Answer inbound calls and get customers on the schedule quickly
Keep customers informed on timing and manage the day when it goes sideways — because it will
Communicate with technicians in the field all day and keep the schedule tight
Own your numbers: on-time arrivals, response time, schedule accuracy

Who we're looking for

Competitive — you track your own performance and you hold a high standard
Fast thinker who stays calm when three things break at once
Strong phone presence; warm, clear, and in control of the conversation
Coachable — you take feedback and apply it the same day
Organized under pressure and detail-obsessed
Dispatch, scheduling, or high-volume call center experience preferred; home service experience is a big plus
Comfortable with dispatch software (we run HouseCall Pro)

What you get

Real training and a clear path to Dispatch Lead or Operations
A team that holds the same standard you do
A company that actually backs its office staff instead of treating dispatch as an afterthought

Apply

Apply through Indeed or call 843-368-4635.

Ace's Plumbing | 365 Red Cedar St, Unit 501, Bluffton, SC |

Job Type: Full-time

Pay: $16.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Ace’s Plumbing

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