We are looking for an experienced HVAC professional who understands the technical side of the industry, knows how to lead technicians, provides exceptional customer service, understands job costing and profitability, and can take ownership of the day-to-day performance of a busy HVAC service department.

The ideal candidate will have a strong commercial HVAC/R background, residential HVAC experience, and the leadership skills necessary to develop a high-performing service team.

Responsibilities

The Commercial/Residential HVAC Service Manager will be responsible for the overall performance, organization, quality, and profitability of the service department.

Responsibilities include:

Lead, supervise, coach, and support Commercial/Residential HVAC service technicians.
Oversee daily service operations and coordinate priorities with dispatch and office personnel.
Provide technical assistance to technicians troubleshooting difficult HVAC/R problems.
Review technician diagnoses and recommend repairs when necessary.
Monitor open service calls and ensure work is completed and closed out promptly.
Review service reports, photographs, time entries, material usage, and job documentation for accuracy.
Reduce callbacks through technician training, proper diagnosis, and quality-control procedures.
Perform field inspections and quality-control checks when necessary.
Handle escalated customer concerns and resolve service issues professionally.
Develop and maintain strong relationships with commercial and residential customers.
Prepare and/or review service estimates and repair proposals.
Follow up on outstanding estimates and service opportunities.
Identify appropriate repair-versus-replacement opportunities.
Develop and grow commercial service accounts and preventative-maintenance agreements.
Monitor service-department revenue, labor productivity, job costs, gross profit, callbacks, and other key performance indicators.
Review completed service calls for proper billing and profitability.
Monitor technician productivity and billable versus non-billable time.
Control unnecessary overtime and material expenses.
Participate in interviewing, hiring, and onboarding service technicians.
Train, coach, and evaluate technicians.
Enforce company policies and professional standards.
Promote and enforce safe work practices and applicable OSHA requirements.
Monitor proper use and care of company vehicles, tools, equipment, and property.
Assist with parts sourcing, vendor relationships, warranty claims, and service inventory.
Work directly with company leadership to establish goals and continuously improve and grow the service department.

Qualifications

Minimum 7 years of HVAC/R field experience preferred.
Strong commercial HVAC/R experience.
Residential HVAC service experience.
Previous Service Manager, Service Supervisor, Field Supervisor, Lead Technician, or comparable leadership experience.
Strong HVAC troubleshooting and diagnostic abilities.
Knowledge of commercial rooftop units, split systems, heating and cooling equipment, refrigeration principles, electrical systems, controls, airflow, and related mechanical systems.
Ability to read wiring diagrams, schematics, equipment documentation, and technical manuals.
EPA Universal Certification preferred.
Strong leadership and personnel-management skills.
Excellent customer service and communication skills.
Strong organizational and time-management abilities.
Ability to manage multiple technicians, customers, service calls, and priorities simultaneously.
Understanding labor costs, job costing, gross profit, and service-department profitability.
Comfortable using computers, tablets, and HVAC service-management software.
Valid driver's license and acceptable driving record.

What We're Looking For

We are looking for someone who takes ownership of the department.

Our Service Manager should be able to walk into the office in the morning, understand what is happening in the field, identify priorities, support the technicians, solve problems, take care of customers, and keep the department moving forward.

This position requires a leader who can hold employees accountable while treating them with respect.

We want someone who understands that a service department isn't successful simply because everyone is busy. The department must provide excellent service, produce quality work, retain customers, develop technicians, and operate profitably.

Most importantly, we want someone who wants to help us build and grow an exceptional Commercial/Residential HVAC service department.

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k) 3% Match
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

All Type Mechanical Services, Inc.

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Commercial/Residential HVAC/R Service Manager wanted!