Appliance Service Technician
Appliance Mart – Decatur, IL

Job Type: Full-Time
Pay: Competitive, based on experience

About Us:
Appliance Mart is a growing, customer-focused appliance retailer specializing in new, scratch & dent, and customer-return inventory. We take pride in providing quality products and dependable service to our community.

Position Overview:
We are seeking an experienced Appliance Service Technician to join our team. This position is responsible for diagnosing, repairing, maintaining, and installing a wide range of household and specialty appliances. The ideal candidate is reliable, detail-oriented, and committed to delivering excellent customer service.

Responsibilities:

Diagnose and repair major household appliances (washers, dryers, refrigerators, ranges, dishwashers, etc.)
Install standard and specialty appliances (built-in dishwashers, wall ovens, cooktops, ventilation hoods, etc.)
Perform in-home and/or in-shop service calls
Ensure proper installation, leveling, venting, and connections (water, gas, electric)
Accurately document repairs, installs, parts used, and service details
Communicate clearly with customers about issues, solutions, and usage
Maintain service vehicle, tools, and equipment
Assist with delivery teams when needed for complex installs
Ensure all work meets safety, manufacturer, and code requirements

Requirements:

Previous appliance repair/service experience REQUIRED
Experience installing built-in or specialty appliances strongly preferred
Strong troubleshooting and diagnostic skills
Knowledge of electrical, mechanical, gas, and refrigeration systems
Valid driver’s license with clean driving record
Ability to lift and move heavy appliances (50–100 lbs)
Strong customer service and communication skills
Ability to work independently and manage time effectively

Preferred Qualifications:

Experience with multiple appliance brands
Familiarity with cabinet fitment and built-in installations
Basic computer or mobile app skills for service reporting
Ability to pass a background test and drug screening

What We Offer:

Competitive pay based on experience
Steady, year-round work
Supportive team environment
Opportunities for growth

Pay: $20.00 - $25.00 per hour

Benefits:

Company truck
Employee discount
Flexible schedule
Fuel card
Paid time off
Tools provided

Work Location: In person

APPLIANCE MART

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Appliance Service Technician