Overview
Araya HVAC Services is growing, and we’re looking for Service Operations Coordinator to take ownership of our day-to-day field operations support.

This is not a dispatcher role.

Our technicians manage their own schedules — your role is to ensure every job is executed at a high standard from an operational, administrative, and customer perspective. You will act as the backbone of our operations, supporting our technicians, maintaining data accuracy, and ensuring every job is properly documented, billed, and completed.

You will work directly with ownership and play a key role in building scalable systems as we grow.

Responsibilities

Technician Support & Oversight

Serve as the primary operational support for a team of ~8 technicians
Ensure technicians have the information, materials, and clarity needed to execute jobs successfully
Act as a trusted resource for technicians on job documentation, quoting, and invoicing

Quality Control & Accountability

Review job notes, photos, and asset data for accuracy and completeness
Ensure all work orders meet company standards before closing
Hold technicians accountable to documentation and process expectations

Invoicing, Quoting & Revenue Accuracy

Oversee invoicing to ensure all work is captured, accurate, and completed promptly
Prepare and review customer quotes based on technician input
Identify missed revenue opportunities and ensure proper billing

Customer Communication

Communicate with customers regarding service updates, approvals, and follow-ups
Ensure a smooth, professional customer experience from start to finish

Systems & Operations Management

Maintain accurate records across service software (jobs, assets, customers)
Improve workflows and operational processes as the company grows
Monitor job progress and ensure timely completion (without dispatching technicians)

Performance & Data Insights

Track key service metrics (job completion, invoicing speed, data quality)
Identify trends, gaps, and opportunities for operational improvement

What We’re Looking For

1-2 years in operations, service coordination, or similar role (HVAC or trades experience preferred)
Strong organizational and problem-solving skills
Confident communicator who can work effectively with both technicians and customers
Experience with invoicing, quoting, or service management software
Ability to hold standards and ensure accountability without micromanaging
Comfortable working independently in a remote environment

Nice to Have, but not required

Experience in HVAC, plumbing, electrical, or other field service industries
Familiarity with service platforms (ServiceTitan, Housecall Pro, etc.)
Process improvement or systems-thinking mindset

Araya HVAC Services offers the opportunity to join a growing company focused on building a modern, scalable service operation. In this role, you’ll work directly with leadership, make a meaningful impact on day-to-day operations, and have the potential to grow into a senior operations position as the company expands—all while earning a competitive salary with performance-based incentives.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Araya HVAC Services LLC.

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