Boston Standard Company - Weymouth, MA

HVAC Service Technician (multiple schedules available!)

Monday – Friday (8-hour shifts)
Thursday – Monday (8-hour shifts)
Friday – Monday (10-hour shifts)
Friday – Tuesday (8-hour shifts)

Pay: $25 - $40/hr plus incentives to take your pay over $100k per year!

Performance review after 90 days of employment.. Not just a handshake deal, we'll put it in writing!

For years, we've set the gold standard for quality, reliability, and customer satisfaction, earning the trust of homeowners and businesses alike. At Boston Standard, we believe in doing things the right way – every time. It's not just about fixing pipes or repairing HVAC systems – it's about building relationships, exceeding expectations, and making a difference in the lives of our customers.

But what truly sets us apart is our commitment to our employees. We believe that our team members are our greatest asset, and we're proud to offer some of the most comprehensive benefits in the industry. From competitive compensation to high-quality medical, dental, and vision insurance, to company-paid life insurance and a 401(k) with a generous company match, we're dedicated to providing our employees with the support they need to thrive both personally and professionally.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

Industry-Leading Compensation: We believe in rewarding excellence.
Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.
New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job.
Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.
Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!
Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

The best time to find a GREAT job is when you already have a GOOD job!

Service Technician Responsibilities:

Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
Effectively diagnose and repair malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Respond to service requests within Boston Standard's defined time frame. Timely response ensures customer comfort and builds trust.
Complete annual maintenance of heating and air conditioning systems.
Participate as a member of our on-call rotation schedule for emergency service requests.
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Respond to service requests within Boston Standard's defined time frame. Timely response ensures customer comfort and builds trust.
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned

Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity.
Service Titan experience preferred
Experience upselling additional services as well as selling replacement options when applicable.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.

#HVAC1

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Experience:

HVAC Service: 3 years (Required)

License/Certification:

EPA Certification (Required)

Work Location: On the road

Boston Standard Company

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