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Job Opening: Service Manager @ Brandt Heating and Air Conditioning, in Iowa City, IA

Pay Range: $80,000 – $150,000 base pay with bonus eligibility

Schedule: Full-time role working Monday–Friday, 7:00 AM–5:00 PM, with some evenings and weekends for after-hours. You will only be on an on-call rotation and will not be expected to work every weekend.

Here's What We're NOT:

We're not a dead-end job. We're not a toxic team. We're not wasting your time.

What You Do Get:

Structured development programs (Interplay Learning, handson coaching, field checkins)
Certification support
Regular ridealongs for growth
Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards
Many insurance options
Paid time off (PTO)
Paid holidays
Retirement plan
Cell phone or stipend
Vehicle and fuel
Bonuses

WHAT YOU'LL DO AS A SERVICE MANAGER:

You begin by syncing with dispatch and confirming seasonal inventory forecasts, then you're in motion-fielding a tech's call to interpret diagnostic data, riding along to coach on communication before work begins, stepping into an escalated job to resolve complex issues and guide repair versus replacement, and ensuring payment follows company procedures; you host an inhouse miniseminar, update training plans in Interplay Learning, collaborate with install on technical recommendations, review callbacks with management to prevent recurrences, keep vehicles and tools inspection-ready, maintain safety and code compliance, and nurture relationships with local trade schools to support recruiting-all while documenting hours and materials before leaving each site and staying in tight contact with the office for nextjob dispatch.

What You'll Need To Be Our Service Manager:

State of Iowa HVAC License
Valid driver's license
Meets criteria of Level 4+ technician (NATE certification preferred)
3+ years in customer service or management within a service industry (or equivalent education/experience)
Ability to read and interpret wiring diagrams and blueprints
Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
Ability to safely operate scissors and genie lifts
Knowledge of basic sheet metal practices
Understanding of air balancing principles and techniques
Experience making repair and replacement decisions
Strong computer skills; highly organized
Advanced customer service and communication skills
Demonstrated leadership and accountability
High School Diploma or equivalent
Strong proficiency with ServiceTitan or similar service management software
Resides within 30 miles of our location

Preferred qualifications:

NATE certification and comfort implementing tools like MeasureQuick

STILL READING? GOOD! HERE'S OUR STORY:

We're committed to doing the right thing for customers and teammates-every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.

Think this could be your next move? Apply now; our initial application process is quick, respectful, and efficient!

Brandt Heating and Air Conditioning

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