Job Summary:

The HVAC Service & Installation Technician serves as a front-line representative of Burke Plumbing & Heating and is expected to deliver exceptional customer service/satisfaction, perform high-quality workmanship, uphold company values, technical standards, and is responsible for diagnostics, services, repair, maintenance, replacing, and installing residential and light commercial heating, ventilation, air conditioning, and indoor air quality systems. This position reports directly to the Service Manager/ Operations Manager and works closely with the dispatcher or operations coordinator.

Duties and Responsibilities:

Service and Repair

• Troubleshoot electrical, refrigeration, airflow, and control system issues.

• Diagnosing HVAC system malfunctions and performance issues.

• Perform repairs on furnaces, boilers, heat pumps, air conditioners, mini-splits, air handlers, and related equipment.

• Complete preventive maintenance and tune-ups.

• Perform warranty repairs and service work.

• Document diagnostic findings and repair recommendations.

Installation & Replacement

• Install HVAC equipment according to manufacturer specifications and company standards.

• Replace furnaces, boilers, air conditioners, heat pumps, mini-splits, and IAQ equipment.

• Install refrigerant piping, ductwork, venting, controls, and accessories.

• Start up and commission newly installed systems.

• Verify proper operation and system performance.

• Complete installation documentation and quality checklists.

Customer Service

• Solid communication and excellent customer service skills.

• Educate customers professionally on equipment operation and maintenance.

• Present repair and replacement options when appropriate with problem solving.

• Maintain a courteous demeanor with all customers and associates.

• Resolve customer concerns with the ability to explain technical information clearly.

• Always respect the customers’ property.

Safety and Compliance

• Follow all safety procedures and company policies.

• Maintain EPA certification requirements.

• Comply with applicable mechanical, fuel gas, and building codes.

• Maintain clean and organized work vehicles.

• Properly handle refrigerants and hazardous materials.

• Wear / use appropriate PPE.

Administrative Responsibilities

• Complete service tickets and job documentation accurately in ServiceTitan.

• Maintain truck inventory, tools, and material accountability.

• Accurately record labor, materials, and equipment used.

• Participate in training and company meetings.

Skills Requirements:

• HVAC diagnostic and troubleshooting expertise.

• Installation and replacement experience.

• Electrical and controls knowledge.

• Refrigeration system knowledge.

• Airflow and duct system knowledge.

• Boiler and hydronic system experience preferred.

• Time management and organization.

• Ability to work independently.

• Attention to detail.

• Mechanical aptitude.

Education & Experience:

• High school diploma or equivalent required.

• HVAC trade school preferred.

• 3+ years HVAC service and/or installation experience preferred.

• EPA Certification required.

• NATE Certification is preferred.

• Valid driver's license required.

Physical Requirements and Conditions:

• Frequent lifting up to 75 pounds.

• Exposure to varying extreme weather conditions.

• Extended standing, walking, kneeling, bending, pushing/pulling, climbing, heavy lifting, confined spaces, turning and loud noise.

• Ability to work on rooftops, attics, crawlspaces, and mechanical rooms.

Burke Plumbing and Heating

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