Plumbing Service Manager

Service / Sales Manager / Leader - PLUMBING Division – CANADY'S - Richmond Hill / Savannah Branch Location

JOIN OUR PLUMBING TEAM LEADERSHIP TEAM! If you are experienced in managing a Team of Techs, and have a positive and enthusiastic approach to customer service, we would like to talk to you. Experience with Residential Customers is preferred? A SERVICE TITAN Pro? Please apply today! Established team in a very busy, growing branch! Competitive Salary & Bonus Program! Please apply today if you know how to drive Sales, KPI's and Performance Metrics!

Compensation
$80-90k + Bonus and other perks! $110 k + Earnings potential

Why Join CANADY'S PLUMBING, AIR & ELECTRIC?

Competitive Compensation: Above market compensation + lucrative bonus opportunity
Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the Plumbing & HVAC industry.
Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

What You’ll Do:

As the Plumbing Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency. The Plumbing Service Manager manages a team of Plumbing Service Technicians in performing residential heating, cooling, and ventilation duties while delivering outstanding quality of work, great customer service experience, and expected company productivity and performance results The Service Manager will coach service technicians and drive the team to meet departmental budgets.

What You'll Do

Lead, coach, and develop a team of Service Technicians to deliver exceptional customer service, technical excellence, and strong business results
Create a high-performance culture focused on accountability, continuous improvement, and delivering a five-star customer experience on every call
Conduct regular ride-alongs, field coaching, role-playing, and one-on-one development sessions to improve technician performance, communication skills, and customer interactions
Motivate technicians to achieve and exceed key performance goals, including revenue, average ticket, close rate, maintenance growth, customer satisfaction, and overall productivity
Recruit, onboard, train, and retain top talent while building a positive and engaged team culture
Serve as a mentor and leader, helping technicians grow their technical knowledge, confidence, and career opportunities
Partner closely with Dispatch, Operations, and Branch Leadership to ensure the right technician is assigned to the right call and customers receive timely, high-quality service
Monitor daily, weekly, and monthly performance metrics, identify opportunities for improvement, and implement action plans to drive results
Resolve customer concerns quickly and professionally, turning challenges into positive customer experiences
Lead team meetings, training sessions, and daily huddles that keep technicians informed, motivated, and aligned with company goals
Support the use of ServiceTitan and other technology platforms to improve efficiency, communication, and performance tracking
Collaborate with branch leadership to execute growth strategies, improve operational efficiency, and achieve department and company goals
Promote a culture of safety, professionalism, and customer-first service throughout the organization

What We're Looking For

Minimum of 3 years of sales, or service leadership experience
Proven experience leading, coaching, and developing service technicians in a home services environment
Strong leadership skills with the ability to motivate teams, drive accountability, and inspire high performance
Track record of improving revenue, customer satisfaction, technician productivity, and overall business performance
Passion for coaching technicians on both technical skills and customer communication
Strong understanding of KPI management, performance metrics, and service operations
Excellent customer service, communication, and conflict-resolution skills
Experience recruiting, developing, and retaining top-performing teams
Strong business acumen with the ability to balance customer experience, employee development, and profitability
Experience in HVAC, plumbing, electrical, or residential home services preferred
ServiceTitan experience preferred
Proficiency with Microsoft Office and business reporting tools

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Professional development assistance
Vision insurance

Experience:

Team management: 2 years (Preferred)

Work Location: In person

CANADY'S PLUMBING & AIR

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Plumbing Service Manager