We are a full-service air conditioning and heating contractor with the ability to service and install complete HVAC systems. While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes—keeping everything running smoothly and ensuring every customer has a great experience from the very first call.

Are you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?

Join our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need—while keeping our technicians organized and on time.

Key Responsibilities:

Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
Provide exceptional customer service by listening, problem-solving, and offering solutions
Dispatch technicians based on availability, skillset, and priority of service requests
Coordinate with the service team to adjust schedules in real-time
Maintain accurate records of customer interactions and job updates in our scheduling software
Follow up with customers to confirm appointments and ensure satisfaction
Support general office duties as needed

Requirements:

1+ year of phone-based customer service experience (call center or similar environment preferred)
Dispatching experience strongly preferred
Excellent communication and organizational skills
Ability to multi-task in a fast-paced environment
Strong attention to detail and time management
Proficiency with scheduling or CRM software (experience with ServiceTitan, Housecall Pro, or similar is a plus)
Friendly, professional demeanor and a team-player attitude

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance

Charleston Electric and Air

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Customer Service Representative