DESCRIPTION

The Level I Service & Support Technician is an entry-level role responsible for assisting with the installation, service, and maintenance of integrated security and control systems. This position works under the direction of a lead technician to support the deployment, service, and maintenance of CCTV, access control, intercom, video visitation, duress, and other related systems.

RESPONSIBILITIES

Assist with the installation, routing, and termination of wiring and cabling through conduit, walls, and ceilings

Measure, cut, bend, and install conduit using proper techniques, including bending, threading, and fitting

Mount and secure security equipment, including cameras and access control devices

Support the installation and integration of security systems under the direction of a lead technician

Perform basic testing and troubleshooting of CCTV, access control, intercom, video visitation, and duress systems

Read and interpret technical drawings and schematics with guidance from senior technicians

Apply basic electrical, electronic, and mechanical principles to identify equipment malfunctions

Assist in completing service and maintenance tasks to minimize emergency calls and reduce repeat service visits

Follow all safety procedures and maintain a clean, organized work environment

Demonstrate a strong work ethic, attention to detail, and commitment to safety standards

Maintain the standards, culture, and values of CML Security

Perform other duties as assigned by supervisor or lead technician

QUALIFICATIONS & SKILLS

High school diploma or GED required

1 year of related experience in low voltage, electrical, or IT field service preferred

Basic understanding of CCTV, access control, intercom, and related security systems

Foundational knowledge of computer networking concepts, including LAN/WAN, IP addressing, and DNS

Familiarity with conduit installation methods and cable management practices

Working knowledge of basic hand and power tools used in installation environments

Basic understanding of mechanical lock systems, including cylindrical, mortise, and rim locks, as well as motorized and manual detention equipment and sliding door systems

Ability to perform basic troubleshooting and follow technical instructions

Strong communication and teamwork skills

Basic computer proficiency

OSHA-10 certification required (or ability to obtain upon hire)

SUPERVISION

This position reports directly to the Service & Support Field Supervisor and works under the day-to-day direction of a lead technician. The role provides field support by assisting with installations, service, maintenance, and basic troubleshooting while gaining hands-on experience and following established procedures and supervision.

WORK ENVIRONMENT

The SSD Level I Technician works in a variety of environments, including active construction sites, secure facilities, and correctional/detention facilities with strict security protocols. Travel to job sites is required, including local, overnight, and extended travel assignments (multiple days or weeks at a time) as needed and requires use of a dependable personal vehicle capable of safely transporting ladders, tools, and service-related equipment to and from job sites.

PHYSICAL REQUIREMENTS

Ability to lift, carry, and move tools, materials, and equipment, including items weighing up to 50 pounds.

Ability to stand, walk, bend, kneel, crouch, reach, and climb as needed to perform installation, service, and inspection activities.

Ability to work from ladders, lifts, and in elevated or confined spaces as required by job site conditions.

Ability to use hands and fingers for handling tools, wiring, and small components, and to maintain visual acuity sufficient to read blueprints, labels, and diagnostic information.

Ability to work safely in a variety of environments, including construction sites, secure facilities, and correctional or detention settings, and to wear required personal protective equipment.

Ability to travel to assigned job sites and safely transport necessary tools, materials, and equipment as required for the position.

CML SECURITY, LLC

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