REFRIGERATION TECHNICIAN – DMI Medical

DMI Medical is the preferred supplier in the Caribbean by maintaining a high degree of expertise and excellent customer service in diagnostics, microscopy and pathology fields. At the heart of our business is our knowledge and commitment to the patients being served, our customers’ success and the scientists striving to make the impossible, possible.

We are looking for a certified EPA 608 Refrigeration Technician with a minimum of 3 years experience to join us in San Juan, PR. The Refrigeration Technician works as part of the service teams to provide support and effective management of new and existing accounts in line with the territory management plans. The Sales Specialist will be trained to convey a strong sense of expertise in DMI products, services and capabilities, serving as a key educator to our customers. The Refrigeration Technician will improve customer satisfaction, make general service delivery improvements and provide actionable reporting. The successful candidate is dedicated to personal and company growth, and client success. This position has the potential to move into a senior role within 6 to 12 months.

Duties and Responsibilities:

General

Document all customer related activities as required in a timely way
Liaise and work closely with Service Engineers as required to address specific customer problems.
Communicate key observations and action points pertaining to individual customer accounts to the Account Manager and a Service Manager on regular basis
Stock management
Coordinate Customer device training as required.
Strong understanding and application of business ethics.

Qualifications:

EPA 608 Certified.
General experience in equipment maintenance.
Fluent in English and Spanish.
Strong references.

Work experience & skills

Essential

Ability to work and prioritize multiple tasks effectively.
Demonstrated success in a business to business sales environment.
Consistent ability to achieve sales quota.
Working with cross functional teams to establish stock levels and inventory management.
Eager to establish strong relationships with new potential customers in the medical field.
Competent user across Microsoft Applications, Salesforce, Oracle Netsuite.
Ability to travel, including a valid drivers’ license and US Passport.
Fully bilingual English / Spanish
Experience in Laboratory Equipment.

Personal Qualities:

Essential

Capability to learn and explain advanced technological concepts.
Self-motivated with a positive outlook and focused on quality work.
Reliable, inspires confidence and able to deal with people at all levels.
A strong communicator with excellent communication, presentation skills.
Strong goal and achievement focus.
Plans day in an organized manner and pays attention to details and accuracy.
Customer focused demonstrating a sense of urgency.
Empathy and the ability to listen.
Pragmatic with high integrity and a strong drive for doing things professionally.
Advanced interpersonal & teamwork skills
Collaborative and a good team player being friendly and cooperative.
Preparedness to travel throughout the region where and when required. Additioanl international travel up to 2 weeks at a time, typically in Europe and USA.
Ability to positively influence others.

When you join us, you’ll also be joining DMI’s regional organization, where people wake up every day determined to help our customers, their patients and save lives. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful team tools and the stability of a tested organization.

Job Type: Part Time with Bonus

Estimated Pay Range: $25 to $50 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance
Car Allowance

Schedule:

Available Monday to Friday,

COVID-19 considerations:
Covid 19 precautions are followed according to local regulations. We are committed to a #1 priority of health and wellness of our Team, Customers and Community.

Pay: From $25.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

DMI Medical Inc.

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