About Dutchman Heating & Cooling

Dutchman Heating & Cooling is a family-owned company serving the Naperville area for over twenty years. We focus on providing reliable service and maintaining strong relationships with our customers and team. We care about doing the job right, the first time, and ensuring our customers have a great experience.

Position Overview

We are looking for an experienced HVAC Service Technician to join our team. You'll run residential and light commercial service calls across the Naperville area, work directly with customers, and be supported by an office team that handles scheduling and dispatch so you can stay focused on the work. Our service area is concentrated within the immediate Naperville area, which means more time on the job and less time in the truck — our dispatchers work to keep calls geographically tight, so you're not burning time on the road.

This is a year-round, full-time position.

Core Responsibilities

Service & Diagnostics

Diagnose and repair residential and commercial HVAC systems including furnaces, air conditioners, boilers, roof-top units, and ductless mini-splits
Perform scheduled preventative maintenance tune-ups for residential and commercial equipment
Troubleshoot electrical, mechanical, and refrigerant system issues
Identify and communicate repair options and equipment recommendations to customers

Customer Communication

Represent Dutchman professionally in customer homes and businesses
Explain diagnoses and service options in clear, non-technical terms
Set realistic expectations around timelines, repairs, and next steps
Provide a positive customer experience that reflects our company values

Documentation & Parts

Complete accurate service documentation in company systems after each call
Communicate parts needs to the office team in a timely manner
Manage inventory on your assigned vehicle and keep it properly stocked
Submit purchase documentation and receipts

Qualifications

Experience

5+ years of HVAC service experience
Demonstrated ability to independently diagnose and repair a range of HVAC equipment (both residential and commercial)
Experience with service-based field work and direct customer interaction

Certifications & Licensing

EPA certification required
Valid driver's license with an insurable driving record

Skills

Strong diagnostic and troubleshooting skills across HVAC systems
Ability to manage a service schedule independently
Professional communication with customers and office staff
Attention to detail in documentation and recordkeeping

Physical Requirements

Ability to lift 50+ lbs
Ability to work in varied environments including attics, crawlspaces, and outdoors
Comfortable working in both heating and cooling seasons

Technical Requirements

Proficiency with mobile devices and service software for documentation
Ability to learn and use company dispatch and field service tools

Education & Requirements

High school diploma or equivalent
Ability to pass background check and drug screening

Work Details

Full-time, field-based position
Monday–Friday 8–5 schedule
On-call schedule (technicians participate in a rotating on-call schedule with approximately one week per month of on-call; the full schedule is published annually so you can plan accordingly)

Compensation & Benefits

$35–45/hour based on experience, with performance and sales incentives
Weekly pay
Health insurance (50% employer contribution, employee coverage; dependents may be added at employee cost)
Dental insurance (employer paid, employee coverage; dependents may be added at employee cost)
Simple IRA retirement plan with company match
Paid time off
Paid holidays
Company-supplied take-home vehicle with gas card

Top performers have earned $100,000+

Pay: $35.00 - $45.00 per hour

Benefits:

Company truck
Dental insurance
Fuel card
Health insurance
Paid time off
Retirement plan

Work Location: In person

Dutchman Heating and Cooling Inc.

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