HVAC Dispatcher 1+ yrs exp pref
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Bluffton. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing and heating & air conditioning systems.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update customers throughout the day on the technician’s progress.

Responsibilities

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust, diffuse conflict and hold others accountable.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

Desired Skills and Experience

Experience in HVAC or plumbing industry is preferred but not required.

What We Offer

Our top performers are among the highest paid in Bluffton.
Medical Insurance -- we pay a percentage of your health, dental, and vision insurance premiums. We also offer life insurance, short-term and long-term disability through a third-party provider. (A 90-day waiting period applies)
New technology
Retirment plan with a company match
A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same value along with you when you join our team. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Dyess Air & Plumbing.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years of customer service experience do you have?

Education:

High school or equivalent (Preferred)

Experience:

Dispatching: 1 year (Preferred)

Work Location: In person

Dyess Air & Plumbing

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