In Home Appliance Service Technician

About EMC Service

At EMC Service, we do things differently.

We don’t view service as a cost center — we see it as a powerful extension of our brands: XO, Bertazzoni, and Blomberg. Every service call is an opportunity to deliver an exceptional experience, build trust, and ultimately drive future appliance sales.

Our mission is simple:
Create happy customers by delivering fast, effective, and professional service — every time.

Position Overview

The Service Technician plays a critical role in delivering on our brand promise. You will be responsible for diagnosing and repairing premium appliances in the field while providing a best-in-class customer experience.

This is not a sales role. There are no upsells, no extended warranty pitches — just a focus on doing the job right the first time.

Our goal: One visit. One fix. One happy customer.

What Makes This Role Different

Fully supported environment:
Calls are scheduled and routed by our dispatch team
Parts are pre-ordered and provided by our parts support team
Late model, fully equipped service van provided
No sales pressure — ever
Premium product lines only (XO, Bertazzoni, Blomberg)
Focused on “on-and-done” service model
Respect for your time, skill, and professionalism

Our Promise to You

We believe that happy technicians create happy customers.

At EMC Service, you’ll have the tools, support, and environment needed to succeed — without the frustration of disorganization, missing parts, or unrealistic expectations.

Our Goal

Fix it right. First time. Every time.
Because great service doesn’t just solve problems — it builds brands.

Key Responsibilities

Diagnose, repair, and service residential appliances with accuracy and efficiency
Complete service calls with a goal of first-time resolution
Deliver a professional, courteous, and positive customer experience
Communicate clearly with customers regarding service performed
Document service calls accurately using company systems
Maintain company vehicle, tools, and parts inventory
Represent EMC Service and our brands with pride and professionalism

Qualifications

2+ years of appliance repair experience (preferred)
Strong mechanical and electrical troubleshooting skills
Experience with refrigeration, cooking, and/or laundry appliances
Ability to work independently in the field
Strong customer service and communication skills
Valid driver’s license with clean driving record
EPA certification (preferred)

Our products include: , Ranges, Refrigerators, DWs, Wine Coolers, Ice Makers, Grills and Ventilation.

We will provide you with everything you will need to be successful.

The best tools, new van, stocked parts, cloud based software applications and a team of dedicated people to support you.

We are willing to train an applicant with a strong mechanical background

Requirements:

Must be authorized to work in US

CFC Refrigeration Certification a plus but not required.

Must be mechanical and have excellent trouble-shooting and problem solving skills

Must be punctual, courteous, clean and well groomed

Good Customer Service Skills

Clean driving record

Must speak, read and write English

Knowlege of Gmail and Drive a plus

A background and drug screening is required

Duties:

Travel to 6 plus sites per day, Mileage varies from 50-150 miles per day

Perform scheduled service - diagnose and repair appliances, determine parts to be ordered if necessary

Maintain truck stock inventory

Enter data into Ipad using electronic workorder, indicate parts used, take photo of serial# and upload

Maintain, clean and service company vehicle

We offer a comprehensive compensation package tailored to your experience. In addition our employees receive access to these great benefits.

Paid Vacation

Paid Holidays

Profit sharing

Compensation based on experience and perfromance

Paid Health Insurance

Long Term Disability Insurance

Life Insurance

Cell phone and I-Pad

Take home company work truck

Uniforms

Factory training

Technical assistance from our network and our manufactures

Learn more about us online at www.easternmarketing.com

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

English: 1 year (Preferred)
Customer service: 1 year (Preferred)
Mechanical knowledge: 1 year (Required)

License/Certification:

EPA Refrigeration Certification (Preferred)

Work Location: On the road

Eastern Marketing Corp

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