POSITION PURPOSE

The Service Technician at Eco Chill Ice LLC is responsible for maintaining, troubleshooting, and repairing our automated ice machines to ensure consistent, reliable ice production at customer locations. These advanced machines use fully automated robotics to create, bag, and seal ice, giving customers direct control over inventory and eliminating over-ordering. Technicians demonstrate Eco Chill Ice’s core values: customer focus, respect, clear communication, integrity, and continuous improvement. They also deliver dependable ice service while supporting both warehouse and field operations.

Duties and Responsibilities

Ensure Eco Chill Ice machines operate at full capacity and consistently meet customer demand
Perform service calls to troubleshoot, repair, and maintain automated ice makers, baggers, and merchandisers
Complete installations, removals, and replacements of machines at customer locations
Conduct preventive maintenance, including de-scaling, sanitizing, inspecting components, and maintaining machine cleanliness
Read, interpret, and apply technical documentation, schematics, and service manuals for proper machine operation
Communicate with customers to optimize machine performance and address concerns
Maintain tools, company vehicles, and spare parts inventory, tracking usage and requesting replenishments as needed
Participate in ongoing technical training to stay current on Eco Chill Ice equipment and best practices
Identify opportunities to improve SOPs, maintenance procedures, and workflow, and share recommendations with management
Demonstrate professionalism and adherence to safety policies in all interactions with coworkers, management, and customers
Perform other duties as assigned to support field service operations

Essential Mental Functions and Skills

Ability to read and understand technical documents, schematics, safety rules, operating instructions, and maintenance manuals
Maintain focus and alertness while performing tasks in field environments
Accurately gauge distances, timing, and measurements when installing or servicing machines
Quickly recall instructions and procedures when performing service tasks or troubleshooting equipment
Concentrate and perform tasks requiring problem-solving, judgment, and technical skill
Adapt and respond effectively to sudden changes, emergencies, or alarms
Demonstrate a committed and safety-conscious attitude at all times
Possess fast reflexes, coordination, and the ability to respond promptly to operational conditions
Not be mentally or physically impaired in a way that would interfere with the safe and effective performance of required functions
Take prompt and appropriate action in response to machine or operational issues

Supervisory Responsibility

None

Education and Experience

Minimum of 2 years of experience in electrical, mechanical, refrigeration, or plumbing service and repair roles
Experience with low voltage controls or automated systems preferred
High school diploma or equivalent required; technical certifications in Electrical, Mechanical, or Plumbing disciplines preferred
Valid driver’s license and clean driving record; must be able to operate company vehicles safely
Basic computer and handheld device skills, with the ability to follow reporting and documentation procedures

Working Conditions / Physical Requirements

Frequent travel to customer locations; occasional overnight travel may be required
Work may include evenings, weekends, and holidays
Ability to lift up to 60 pounds and use installation tools and power equipment
Ability to climb ladders and safely operate power tools
Work is conducted in a fast-paced, dynamic environment that requires teamwork, problem-solving, and stress management
Ability to manage multiple tasks simultaneously while maintaining focus and safety
Exposure to indoor and outdoor environments, including retail stores and customer locations

Eco Chill Ice LLC is an equal opportunity employer. We value integrity, safety, customer focus, and excellence in all aspects of our work.

Pay: $25.00 per hour

People with a criminal record are encouraged to apply

Experience:

HVAC/Refrigeration: 1 year (Required)

Work Location: On the road

Eco Chill Ice LLC

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