Job Title: HVAC Service Manager
Salary Range: $150,000-$175,000
Location: Warwick, RI

Position Summary

We are seeking an experienced and highly motivated HVAC Service Manager to lead and oversee our residential and commercial service operations. The ideal candidate will possess extensive technical knowledge, strong leadership abilities, excellent communication skills, and a proven track record of managing HVAC service teams. This individual will be responsible for ensuring exceptional customer service, maintaining operational efficiency, supporting technician development, and driving departmental performance.

Qualifications

Required Experience

Minimum of 10 years of HVAC service experience in both residential and commercial applications.
Demonstrated experience supervising, mentoring, and managing service technicians.
Extensive troubleshooting and diagnostic experience with a wide variety of HVAC equipment and systems.
Strong understanding of industry best practices, safety regulations, and code requirements.

Licensing & Certifications

Current HVAC trade licenses as required by state and local regulations.
EPA Universal Certification required.
Additional industry certifications (NATE, manufacturer certifications, etc.) are highly desirable.

Technical Skills

Comprehensive knowledge of:
Air conditioning systems
Heat pumps
Gas, oil, and electric heating systems
Commercial rooftop units
Boilers and hydronic systems
Building controls and related technologies
Ability to review technical reports, diagnose complex issues, and provide guidance to technicians.

Computer Skills

Proficiency in Microsoft Word, Excel, and Outlook.
Strong general computer skills, including service management software, scheduling platforms, and digital communication tools.
Ability to generate reports, analyze service metrics, and maintain accurate records.

Key Responsibilities

Manage the daily operations of the HVAC service department.
Supervise, train, coach, and evaluate service technicians.
Schedule and coordinate service calls to maximize efficiency and customer satisfaction.
Provide advanced technical support and field assistance when necessary.
Monitor service quality and ensure compliance with company standards.
Review estimates, service reports, and warranty claims.
Develop and implement procedures to improve operational performance.
Maintain strong relationships with customers and resolve escalated service concerns.
Ensure adherence to all safety regulations, company policies, and industry standards.
Track departmental performance indicators and recommend improvements.
Participate in recruiting, hiring, onboarding, and retaining top technical talent.

Desired Personal Attributes

Exceptional communication and interpersonal skills.
Strong leadership and team-building abilities.
Excellent organizational and time-management skills.
Critical thinker with outstanding problem-solving capabilities.
Ability to make sound decisions under pressure.
Customer-focused with a commitment to service excellence.
Professional, dependable, and results-oriented.

Compensation & Benefits

We offer a competitive salary, performance incentives, health & dental benefits, retirement plan options, paid time off, company vehicle, ongoing training, and opportunities for professional growth.

If you are a skilled HVAC professional with strong leadership abilities and a passion for customer service, we encourage you to apply.

Energy One is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pay: $150,000.00 - $175,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Are you willing to take a drug test, in accordance with local law/regulations?

Experience:

HVAC: 10 years (Required)

Work Location: In person

Energy One

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