Job Title: Senior Service Technician – Industrial Refrigeration

Department: Service

Reports To: Region Service Manager

Position Summary

The Senior Service Technician is responsible for performing advanced installation, troubleshooting, repair, and maintenance of industrial refrigeration systems. This role provides technical expertise in the field, mentors junior technicians, and ensures all work is completed safely, efficiently, and in compliance with company and regulatory standards.

Key Responsibilities

Perform advanced diagnostics, repairs, and preventive maintenance on ammonia, CO₂, and Freon refrigeration systems.
Lead and oversee complex system installations, startups, and commissioning.
Respond to emergency service calls and troubleshooting issues with minimal supervision.
Read and interpret technical drawings, schematics, and P&IDs to support efficient repairs and installations.
Ensure compliance with all safety, environmental, and regulatory requirements (e.g., OSHA, EPA, PSM).
Mentor, train, and guide junior technicians and apprentices in technical skills and safe work practices.
Communicate effectively with service manager, service coordinator, and customers regarding job status, repairs, and recommendations.
Maintain detailed service records, reports, and documentation in accordance with company standards.
Assist in planning and coordinating resources, tools, and materials for service and project work.
Stay current with industry technologies, codes, and best practices.
Prepare quotes for customers based on required service, parts, and labor.
Identify potential new customers and opportunities for service growth, supporting the company’s business development efforts.

· Maintain company vehicles assigned for service work, including routine inspections, cleaning, fueling, and reporting any maintenance needs or damage.

· Use company credit cards responsibly for approved business-related expenses, following company policies and submitting receipts and documentation promptly.

Flexibility & Collaboration

While this job description outlines the primary responsibilities and qualifications for the role, team members are expected to remain flexible and adaptable. At times, employees may be asked to assist with tasks or provide support to other departments. Fisher Refrigeration values teamwork and cross-functional collaboration and recognizes that success often depends on individuals stepping outside of their defined roles to contribute to overall company goals.

Qualifications

Minimum of 5–7 years of experience in industrial refrigeration (ammonia, CO₂, or Freon systems).
RETA certification (CIRO, CARO, CRST or equivalent) preferred.
Strong knowledge of industrial refrigeration systems, controls, and safety protocols.
Ability to read and interpret blueprints, schematics, and P&IDs.
Familiarity with PSM/RMP compliance and documentation.
Strong mechanical, electrical, and troubleshooting skills.
Excellent communication and leadership abilities.
Valid driver’s license with a clean driving record.
Willingness to travel and work on-call as required.

Core Competencies

Technical expertise in industrial refrigeration systems
Problem-solving and critical thinking
Leadership and mentorship
Safety-conscious mindset
Customer-focused communication
Adaptability and reliability

Work Environment:

· On-site work at industrial facilities, cold storage, and commercial refrigeration locations.

· Exposure to extreme temperatures and noisy environments.

· Use of personal protective equipment (PPE) is required.

· Travel between client sites may be necessary.

License/Certification:

EPA Refrigeration Certification (Preferred)

Ability to Commute:

South Bend, IN 46614 (Preferred)

Willingness to travel:

75% (Required)

Work Location: On the road

Fisher Refrigeration, Inc.

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