Decks & Design Project Manager

Company: Footprint Decks & Design

Position Type: Full-Time | Hybrid (Field & Office)

Compensation: $60,000 Annually + Performance Bonuses (Based on Margin & Reviews)

The "Client Concierge" Mission

The Deck & Design Project Manager acts as the ultimate Client Concierge. You own the homeowner relationship from the first handshake through the final payment. Your goal is to provide a seamless, white-glove experience for the client while protecting project margins and insulating the field production team from administrative interruptions.

Key Responsibilities

I. Sales & Estimating

Lead Response: Respond to company-provided leads with speed and professionalism.
On-Site Consultations: Conduct thorough site visits to scope deck work, take precise measurements, and align with homeowner goals.
Profitable Estimating: Generate accurate proposals using company guidelines to ensure a gross margin threshold (unless otherwise approved by management).
The Close: Deliver compelling sales presentations, overcome objections, and maintain an aggressive follow-up cadence to secure signed contracts.

II. Material Sourcing & Operations Handoff

Procurement: Identify, calculate, and facilitate the ordering of all deck materials.
Inventory Readiness: Ensure 100% of materials are staged or available before the project start date to prevent field delays.
Strategic Handoff: Lead the Pre-Construction Meeting on-site with the homeowner and Superintendent to ensure total alignment on scope and expectations before work begins.
Production Sync: Maintain daily communication with the Superintendent to track milestones and resolve field issues before they reach the client.

III. Client Concierge & Conflict Resolution

Primary Liaison: Serve as the main point of contact for the homeowner, allowing field crews to stay focused on production.
Proactive Engagement: Provide consistent updates (daily/weekly) regarding crew arrivals and deliveries. Perform in-person site check-ins during the build.
Conflict Resolution: Act as the lead problem-solver. Handle plan discrepancies or client concerns under pressure, ensuring a "solution-first" approach that protects both the project's reputation and its budget.
Change Order Management: Professionalize the change-order process; ensure all updates are estimated, signed, and paid for before work begins to protect project profitability.

IV. Administrative Excellence

CRM Integrity: Maintain meticulous records of all client communications, contracts, and estimates in the company CRM.
Financial Oversight: Manage the billing cycle, including collecting initial deposits, progress payments, and final balances.
The Final Walkthrough: Lead the final project sign-off and execute our "5-Star Review" protocol within two weeks of project completion.

Success Metrics (KPIs)

A successful Deck & Design Project Manager will be measured by:

Project Profitability: Consistently hitting or exceeding the Gross Margin target.
Volume Metrics: Hitting or exceeding a goal of $150,000 in signed contracts per month.
Client Satisfaction: Securing written reviews within 14 days of completion.
Schedule Accuracy: Minimizing "down days" caused by material delays or procurement errors.

Qualifications & Requirements

The "Closer" Mindset: Proven track record in residential sales or deck project management.
Technical Accuracy: Ability to calculate material takeoffs and labor costs with high precision.
Communication: Exceptional verbal and written skills; ability to navigate difficult conversations and de-escalate client concerns.
Tech Savvy: Proficient in CRM systems and Microsoft 365 (Excel & Outlook).
Logistics: Reliable transportation and a professional appearance for in-home consultations.

Pay: From $60,000.00 per year

Benefits:

401(k)
Company truck
Opportunities for advancement
Paid time off

Experience:

Project Management : 3 years (Required)

License/Certification:

Drivers License (Required)

Ability to Commute:

Colorado Springs, CO 80909 (Required)

Work Location: In person

Footprint Decks & Design

Latest Jobs

Project Manager