Ginkgo Residential is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Southeast.

As we continue to grow, we are seeking passionate professionals who are committed to excellence and driven by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These values guide how we serve our residents, support our teams, and operate our communities.

Position Summary

The Service Manager is responsible for leading and managing all maintenance operations at the property. This includes oversight of preventative, corrective, routine, emergency, and cosmetic maintenance, as well as the apartment make-ready process.

This role ensures the community is maintained to the highest standards while delivering exceptional service to residents, developing team members, and operating efficiently within budgetary guidelines.

Key Responsibilities

Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo’s values and promotes accountability and growth
Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
Ensure service requests are completed with a strong focus on resident satisfaction putting People First in every interaction
Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
Ensure compliance with all safety regulations, company policies, and local/state requirements
Participate in on-call rotation and respond to after-hours emergencies as needed
Promote sustainable practices in maintenance operations, supporting Ginkgo’s commitment to being Rooted in Sustainability
Continuously improve processes and develop team capabilities to Cultivate & Elevate performance

Qualifications/Requirements

Class A and Affordable Experience will be required.
Minimum of 3 years of maintenance experience (multifamily required)
Minimum of 2 years of experience managing at least two direct reports
HVAC, EPA, and CPO certifications
Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
Strong leadership, organizational, and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple priorities and act decisively with purpose
Valid driver’s license
Availability for rotating weekends and on-call emergency maintenance

Key Physical Demands

Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50–100+ pounds)
Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

What We Offer

We provide a supportive environment that encourages professional growth and advancement while living our value to Cultivate & Elevate our team members. Our comprehensive total rewards package includes:

Competitive pay with performance incentives
Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
401(k) with match, stock options, and professional growth opportunities
Supportive, dynamic work environment with housing perks and parental leave

DISCLAIMER/OTHER DUTIES

This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Ginkgo Residential LLC is an Equal Opportunity Employer

An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.

Ginkgo Residential LLC participates in E-Verify

Pay: $35.00 - $40.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Ginkgo Residential

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