The Technical / Service Lead is the senior technical resource for Banner Air's service department. This position performs advanced HVAC service work while also supporting technician development, technical escalation, callback review, quality control, and service-department standards.

The Technical / Service Lead is expected to help other technicians improve without becoming the person who simply fixes every difficult call for them.

Advanced Technical Service

Diagnose and repair complex residential and light commercial HVAC problems.
Handle advanced electrical, refrigeration, controls, airflow, comfort, and system-performance issues.
Interpret wiring diagrams, technical documentation, equipment data, and diagnostic results.
Identify root causes and support difficult or unusual service situations.
Maintain current technical knowledge of equipment, refrigerants, controls, codes, and service practices.

Technical Escalation

Serve as the primary technical escalation resource for service technicians.
Provide guidance while encouraging independent diagnosis and problem-solving.
Determine when a field visit, second opinion, manufacturer support, or management involvement is needed.
Assist technicians in developing sound diagnostic processes.

Callback and Quality Review

Review significant or repeated callbacks and help determine root cause.
Provide coaching and corrective recommendations.
Identify recurring patterns requiring training or process changes.
Help reduce preventable repeat visits and warranty expense.

Technician Development and Training

Coach and mentor Service Technicians and Senior Service Technicians.
Conduct ride-alongs when needed and provide constructive feedback.
Help identify individual training needs and support advancement through the service career ladder.
Assist in developing the annual service training plan.
Lead or coordinate technical training sessions and recommend outside or manufacturer training.

Service Department Standards

Help establish and maintain technical service standards and consistent diagnostic procedures.
Reinforce proper ServiceTitan documentation and workflow.
Help standardize truck stock, tools, diagnostic practices, and field procedures where appropriate.
Recommend service-process improvements and assist with implementation of new equipment, technology, or procedures.

Customer Communication

Handle complex technical conversations with customers and support technicians with significant technical customer concerns.
Present appropriate repair and replacement options according to company procedures.
Protect customer trust and Banner Air's reputation.

Parts, Tools, Safety, and Compliance

Provide technical input regarding service parts, truck stock, tools, and seasonal inventory.
Model and reinforce proper refrigerant handling, electrical safety, ladder safety, PPE, and jobsite practices.
Maintain required licenses, certifications, and training.

Pay: $33.00 - $40.00 per hour

Expected hours: 32.0 – 50.0 per week

Benefits:

401(k) 3% Match
Company truck
Dental insurance
Fuel card
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

HVAC Tech: 5 years (Required)

License/Certification:

EPA Certification (Required)

Ability to Commute:

Bakersfield, CA 93308 (Required)

Work Location: In person

Greer's Banner Air

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