Job Overview

We are seeking a dedicated Case Worker to join our dynamic HVAC/R team. In this vital role, you will serve as a trusted student advocate to support success throughout their training journey. Your expertise will help empower students to achieve growth through personalized support, resource coordination, and assist with job-readiness preparation. This position offers an exciting opportunity to play a central role in retention and removing obstacles that may impact attendance or performance.

Duties

Provide individualized guidance, resource coordination, and ongoing monitoring throughout each student's training journey
Conduct intake assessments, identify academic and personal barriers, and develop support plans that help students remain engaged, compliant, and progress toward program completion
Maintain accurate case notes, attendance-related documentation, and intervention records in alignment with school policies, FERPA requirements, and accreditation standards
Regular communication with instructors, admissions, financial aid, and career services to ensure early identification of at-risk students and coordinated responses to academic or personal challenges
Connect students with internal and external resources which include tutoring, financial assistance, transportation support, childcare referrals, and community services to remove obstacles that may impact attendance or performance
Provide crisis support, advocate for student needs, and assist with job-readiness preparation as students transition toward certification, externships, and employment
Plays a central role in retention, student wellbeing, and overall success of the training environment
Maintain a clean, safe, and professional learning environment with light daily cleaning tasks in student-facing areas, shared spaces, also organize materials, restock supplies, and report any facility issues or safety concerns to appropriate department

Requirements

Organizational skills are key to maintain accurate records, ensure compliance, and retention tracking
Excellent communication skills are essential to interface with students, instructors, and agencies
Resource knowledge to quickly help students overcome barriers
Empathy and advocacy to build trust and support student retention
2-3 years industry experience is preferred

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

Paid time off

Work Location: In person

HVAC/R Professionals Community Center

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