Kats Heating & Cooling – Downers Grove, IL

At Kats Heating & Cooling, we’re more than a service provider — we’re a family-owned company built on trust, integrity, and doing the job right. Our team genuinely cares about people, and we’re looking for a Customer Service Representative (CSR) who shares our commitment to customer satisfaction.

This isn’t just a job — it’s the opportunity to grow into a long-term career with a company that values you as much as our customers.

What You’ll Do

Handle inbound customer calls with professionalism and empathy
Schedule service appointments with our technicians efficiently and accurately
Gather information to understand and address customer needs
Provide first-call resolution whenever possible
Accurately document service requests, outcomes, and customer notes in our CRM system
Support our team with additional administrative and scheduling tasks as needed
Participate in ongoing training and development to continuously grow your skills

What We’re Looking For

1–2 years of customer service experience (call center or dispatch preferred)
Strong listening, problem-solving, and conflict-resolution skills
Ability to multitask and stay calm under pressure
Attention to detail and organizational skills
Comfort working with computers, scheduling systems, and headsets
Team-first attitude — you care about people and it shows in every interaction

Pay & Benefits

Weekly Paychecks
Health, Dental, Vision
Employee Wellness Program
Up to 1 weeks PTO annually
Retirement plan
Company culture that feels like family – we care about our team and do more than just work together. From outings to team events, you’ll find friendships and support that last a lifetime.

Why Kats Heating & Cooling?

We’ve been proudly serving the Downers Grove and Chicagoland community with licensed, bonded, and insured HVAC expertise.
Our reputation is built on attention to detail, craftsmanship, and a customer-first mindset.
At Kats, people don’t just find a job — they build careers, growth opportunities, and a true sense of belonging.

Job Type: Part-time

Pay: $17.00 - $30.00 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Retirement plan

Work Location: In person

Kats heating and cooling

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