Legacy Home Services is a fast-growing HVAC company with two locations in Crystal Lake and South Elgin, IL. We serve homeowners across the Chicago northwest suburbs with premium installation, repair, and maintenance services. We run a performance-driven team, use modern tools and AI-powered operations, and take real pride in doing things the right way.

We're hiring a Dispatcher to own our dispatch board and keep our field team moving at full speed.

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THE ROLE

The Dispatcher owns the dispatch board and is the operational heartbeat of Legacy Home Services. When calls are flying and the schedule is in motion, you're the person managing it. During peak periods, this is the most critical position in the building.

You'll be responsible for getting the right technician to the right job, managing real-time schedule changes, and making sure every booking is accurate in ServiceTitan. You'll also own data quality across the board and keep our Return for Work pipeline moving.

This is not a coordinator role. You'll have real authority, real accountability, and direct visibility to leadership.

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WHAT YOU'LL DO

- Own the dispatch board from open to close — call placement, technician assignments, and real-time schedule flow
- Manage movements, reschedules, and adjustments as the day develops
- Serve as the primary communication point between technicians and the office
- QC every job scheduled by our AI call-taker daily — verify job type, business unit, and booking accuracy in ServiceTitan
- Maintain data integrity in ServiceTitan — job coding, tagging, lead source attribution, and reporting
- Own our Return for Work (RFW) pipeline — schedule all parts-confirmed jobs within 24–48 hours, zero jobs sitting past 72 hours without a documented follow-up
- Coordinate daily with the warehouse on parts status — know what's in, pending, or delayed
- Handle inbound calls as backup when call volume spikes
- Escalate scheduling conflicts, capacity issues, or customer concerns to the GM as needed

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WHAT WE'RE LOOKING FOR

- Dispatch, scheduling, or CSR experience in a home services business (HVAC, plumbing, electrical, roofing, etc.) strongly preferred
- Experience with ServiceTitan, Housecall Pro, or similar field service software preferred
- Calm under pressure — you make good decisions when things move fast
- Detail-obsessed — miscoded jobs and missed follow-ups drive you crazy
- Strong communicator — you talk to techs, clients, and leadership every day
- Comfortable working in technology — we use AI tools and data dashboards daily
- A decision-maker — you don't wait for permission when the board needs a move

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WHAT SUCCESS LOOKS LIKE IN 90 DAYS

- The board runs clean — no missed assignments, no idle techs, no overlaps
- Every booking is verified before it hits the field
- ServiceTitan data is accurate because you're the gatekeeper at the point of entry
- Our Return for Work jobs move fast — no client sits without an update
- Techs know exactly where to go and when
- Leadership has full confidence the board is in good hands

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WHY LEGACY

- Locally owned and growing — two locations, more coming
- Modern, tech-forward operation — we invest in the tools that let you do your job well
- Direct access to leadership, real ownership of your role, no bureaucracy
- A team that holds itself to a high standard and has fun doing it

If you've run a busy dispatch board before and you're ready for a seat with real ownership, we want to hear from you.

Pay: $20.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Legacy Home Services

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