We are seeking a highly skilled and experienced Maintenance Manager to oversee all maintenance and repair operations for our exclusive 44-room boutique hotel on the island of Nantucket. The ideal candidate will be a hands-on professional with a comprehensive understanding of general maintenance systems, including HVAC, plumbing, electrical, and carpentry. This role requires managing the upkeep of all hotel facilities, including a 44-room hotel, a restaurant with two kitchens, a health club, recreation room, two pools, and all landscaping. The Maintenance Manager will ensure the property remains in impeccable condition, providing a seamless and high-quality experience for our guests.

Benefits Offered:

Health & Wellness: Medical, dental, and vision insurance
Financial Security: Life insurance, long-term disability (LTD), and 401k
Time Off: Paid time off (PTO)
Perks: Corporate discounts

Potential for earning incentives and housing assistance.

Core Responsibilities:

Manage and perform all maintenance, repairs, and preventative maintenance for the entire property.
Oversee a small maintenance team and external contractors.
Perform routine inspections of all systems and equipment (HVAC, plumbing, electrical, kitchen equipment, pools).
Coordinate and manage special projects, renovations, and large-scale repairs.
Maintain a detailed log of all maintenance activities and expenses.
Ensure all maintenance work is compliant with safety standards and local regulations.
Respond promptly to all maintenance requests from hotel staff and guests.
Manage the hotel's landscaping and grounds.
Must be technologically savvy and capable of learning and utilizing new software, including Computerized Maintenance Management Systems (CMMS) such as ALICE.

Qualifications:

The ideal maintenance manager for a boutique hotel needs a unique blend of technical skills, managerial expertise, and a strong understanding of the hospitality industry. Given the smaller size and more personalized nature of a boutique hotel, this role requires a hands-on approach and a wide range of responsibilities.

Technical Knowledge and Experience:

Diverse Skill Set: The ideal candidate should have a comprehensive understanding of various building systems, including HVAC (heating, ventilation, and air conditioning), electrical, plumbing, and life safety systems.
Preventative Maintenance: Experience in developing and implementing a proactive preventative maintenance program is crucial to avoid costly and disruptive repairs.
Troubleshooting: Strong problem-solving and troubleshooting skills are essential for quickly diagnosing and fixing issues, whether they are in a guest room or a major building system.

Managerial and Leadership Skills:

Team Management: The manager must be able to lead, train, and supervise a small maintenance team, including delegating tasks, managing schedules, and conducting performance reviews.
Budget Management: Experience in creating, managing, and monitoring departmental budgets for maintenance projects, supplies, and external contractors.
Vendor and Contractor Relations: The ability to vet, negotiate with, and oversee external contractors and vendors for specialized repairs or projects is a key part of the job.
Organizational Skills: Excellent organizational and project management skills are needed to juggle routine maintenance, emergency repairs, and larger-scale renovations.

Hospitality-Specific Skills:

Guest Focus: A deep understanding of guest service and the importance of minimizing disruption to the guest experience. This includes responding to maintenance requests promptly and professionally.
Attention to Detail: The manager must have an eye for detail to ensure the hotel's appearance and functionality meet the high standards expected of a boutique property.
Communication: Strong communication skills are vital for interacting effectively with guests, other hotel departments (e.g., front desk, housekeeping), and senior management.
Compliance and Safety: Knowledge of health and safety regulations, building codes, and fire safety protocols is paramount to ensure a safe environment for both guests and staff.

Education and Certifications:

Education: A degree in hospitality management, facilities management, or a related engineering field is preferred. However, significant on-the-job experience is a plus.
Experience: Successful candidates must have at least 5 years of experience in building maintenance or a similar role, with a proven track record in a supervisory or management capacity, preferably within the hospitality industry.
Certifications: Technical certifications in HVAC, plumbing, or electrical systems are highly valued. Professional certifications like the Certified Maintenance and Reliability Professional (CMRP) or Certified Plant Maintenance Manager (CPMM) can also be a significant advantage.

Little Gem Resorts

Latest Jobs

Maintenance Manager