Req ID:

7416

Category:

Plumbing

Location Name:

Neal Harris - Service Experts

Location Address:

9040 Cody St, Overland Park, KS 66214

Status:

Full-Time

Position Title: Plumbing Manager (Field Operations Manager)

Reports To: General Manager or Operations Manager

Status: Full-time, Regular position

Category: Plumbing

Location Name: Neal Harris - Service Experts

Location Address: 9040 Cody St, Overland Park, KS 66214

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Plumbing Manager leads staff members that install, repair and maintain plumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers, service and install technicians, dispatch personnel, sales reps, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Serving as a senior company representative, the Plumbing Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Key Responsibilities:

The Plumbing Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities:

Schedules, directs and provides technical support for plumbers to meet service demands and customers’ expectations

Recruits, interviews, hires and trains plumbers and apprentice plumbers as required meeting workload demands, and company or customer expectations and requirements

Supervises and directs the plumbers to effectively perform the functions of plumbing repair, replacement, installation and other duties as required to ensure customer satisfaction.

Reviews plumbers’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

Responsible for plumbers and apprentice plumbers’ performance appraisals, reviews and for setting improvement goals per company requirements

Establishes and maintains a regular training program to ensure that plumbers and apprentice plumbers are properly trained on latest service techniques and safety procedures for equipment and general working conditions

Conducts group and one-on-one meetings with plumbers as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings

Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements

Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used

Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they

to products and equipment sold and serviced by the Plumbing Department

Develops and monitors budgets, goals and objectives to insure departmental profitability

Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables

Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met

Ensures that all company/department policies are being followed by all plumbing staff

Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy

Monitors service vehicles to ensure they are in an acceptable condition to allow plumbers to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained

Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment

Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work

Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

Work with other departmental managers to meet company and departmental goals and objectives

Other tasks and responsibilities as required maintaining efficient department operations

Desired Skills and Qualifications:

Master Plumber with ability to be license holder for office

Excellent customer service and sales skills

Five years Plumbing Management related experience; or an equivalent combination of education and experience

Some post-high school education from college, trade school or military

Exhibit an in-depth knowledge and understanding of Plumbing trades

Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to Plumbing systems

Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

Excellent leadership skills to enhance team productivity and standards of work produced

Excellent verbal and written communication skills; and strong conflict management skills

Detail oriented and highly organized with the ability to handle multiple tasks and assignments

Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today

Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others

Valid driver’s license with a clean driving record and background

Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positions

Paid Time Off and Company Holiday Pay

Medical /Dental /Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance, for you and options you can elect for your family

Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work

Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs

World Class Training opportunities through our Experts University

Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Neal Harris - Service Experts

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