Company Overview
Norel Service Co., Inc. has been a trusted provider of life safety systems and services since 1971. Our expertise includes fire alarm testing, upgrades, security, monitoring, and sprinkler testing, all delivered with a focus on maintaining positive relationships with our customers and employees.

Overview
Position Summary
The Applications Engineer II is responsible for supporting the installation, programming, commissioning, troubleshooting, and closeout of fire, security, and communications systems. This role provides technical field support, assists with project execution, and helps ensure quality, accuracy, and timely completion of assigned work.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to, the following:

Serve as a technical resource for NSG’s fire, security, and communications system offerings.
Perform system programming, troubleshooting, testing, commissioning, and related field services on assigned projects.
Support project execution and assist in moving assigned work through completion and closeout.
Develop and maintain technical reference materials and manufacturer information for field use.
Provide field coordination and direction to electricians and installers during installation, programming, commissioning, and closeout activities.
Communicate project progress, job status, and outstanding items requiring completion.
Maintain current manufacturer software and applicable updates required to perform job duties.
Maintain and obtain licenses and credentials required for the role, including applicable Massachusetts licensure requirements.
Review project documents and provide feedback to engineering or estimating staff to support project planning and execution.
Survey existing systems and assist in determining appropriate approaches for retrofit and upgrade work.
Maintain and develop proficiency across NSG’s fire, security, and communications product offerings.
Demonstrate competence in systems knowledge, programming, troubleshooting, testing, and commissioning.
Participate in Company-sponsored training and professional development relevant to the position.

Training, Certifications, and Licensure

NSG Life Safety LLC may provide training and support toward relevant certifications and professional licensure for this role. Subject to Company approval, certain costs associated with approved certifications, licenses, and training may be reimbursed.

Physical and Work Requirements

This position requires the ability to work in field environments at customer and project sites, use a laptop, diagnostic software, testing equipment, and related tools, travel locally as needed, and perform the physical demands of the role, including standing, walking, climbing ladders, bending, and lifting tools or equipment, with or without reasonable accommodation.

Other Duties

This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NSG Life Safety LLC reserves the right to modify, assign, or remove duties and responsibilities as business needs require.

Join us to be part of a dedicated team committed to advancing fire & life safety solutions through innovative engineering!

Pay: $80,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

NOREL Service Co., Inc.

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