*Job Overview*

We are seeking a highly organized, dependable, and detail-oriented Administrative Scheduler & Plumbing Estimator to support the daily operations of our plumbing company.

This position is responsible for coordinating service calls and project schedules, communicating with customers and technicians, preparing estimates and proposals, reviewing plumbing scopes of work, and assisting with general administrative duties.

Previous plumbing experience is required. The ideal candidate should understand plumbing terminology, common repairs, fixtures, materials, labor requirements, and the general workflow of residential and commercial plumbing projects.

Schedule and dispatch plumbing technicians and crews based on location, job priority, technician availability, and scope of work.
Communicate with customers regarding appointments, scheduling windows, job updates, estimates, and follow-ups.
Answer incoming phone calls professionally and accurately document customer concerns.
Review technician notes, photos, job descriptions, and scopes of work.
Prepare plumbing estimates, proposals, change orders, and service quotes.
Estimate labor, materials, fixtures, equipment, and other project costs.
Understand common plumbing repairs including water heaters, drain and sewer work, fixture replacements, leaks, repiping, valves, water services, and related plumbing systems.
Assist with estimating residential, commercial, service, remodel, and new construction plumbing projects.
Coordinate scheduling between customers, technicians, project managers, builders, property managers, and vendors.
Maintain organized customer and project records.
Perform data entry, filing, document preparation, and general clerical duties.
Assist with purchase orders, material lists, invoices, and job costing when needed.
Utilize QuickBooks and other company software for basic financial tracking and job documentation.
Follow up on outstanding estimates and help move approved work into scheduling.
Maintain technician schedules and make adjustments throughout the day as emergency or priority calls arise.
Assist management with administrative projects and daily operational needs.
Maintain professional communication with customers, vendors, technicians, and management.

Required Experience & Qualifications

Previous plumbing industry experience is required.
Knowledge of plumbing terminology, materials, fixtures, repairs, and installation processes.
Experience with plumbing estimating, scheduling, dispatching, office administration, or project coordination is strongly preferred.
Ability to read and understand technician notes, plumbing scopes, estimates, and basic plumbing plans.
Strong organizational and multitasking abilities.
Ability to prioritize emergency service calls while maintaining the existing schedule.
Strong computer skills and experience with Microsoft Office or similar programs.
QuickBooks experience preferred.
Strong written and verbal communication skills.
Professional phone etiquette and customer service skills.
Strong attention to detail and accuracy when preparing estimates.
Ability to work independently and follow through on assigned tasks.
Spanish-speaking ability is a plus.

Ideal Candidate

The ideal candidate understands that this is more than a basic administrative position. We are looking for someone who understands the plumbing industry and can help manage the daily flow of work from the initial customer call through estimating, scheduling, technician coordination, and job completion.

The right person will be organized, confident on the phone, comfortable working in a fast-paced environment, and capable of making scheduling and estimating decisions while keeping technicians productive and customers informed.

If you have plumbing industry experience and are looking for an opportunity to take an active role in the scheduling, estimating, and daily operations of a growing plumbing company, we encourage you to apply.

Schedule

Monday–Friday
10:00 AM–7:00 PM
1-hour lunch break

Applicants must be consistently available during these hours.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Experience:

Administrative experience: 1 year (Required)
Organizational skills: 1 year (Required)

Work Location: In person

Pro Plumbing

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