HVAC Service Manager

About the Opportunity

We are seeking an experienced HVAC Service Manager to lead a large service team and oversee daily service operations. The ideal candidate is a strong people leader with a solid technical HVAC background, excellent customer service skills, and the ability to improve team performance, service quality, and operational efficiency.

This role offers the opportunity to lead a team of service technicians and support staff, resolve complex customer issues, develop employees, and ensure safe, efficient service delivery.

Key Responsibilities

Manage and lead a team of 30+ service technicians, along with assistant management, dispatch, and service administration personnel.
Monitor technician performance, provide ongoing coaching, and support professional development.
Conduct regular team meetings, including meetings with lead technicians, to communicate goals, address challenges, and improve performance.
Perform field visits and ride-alongs to assess service quality, technician efficiency, safety, and customer satisfaction.
Conduct annual performance reviews and establish clear performance expectations.
Resolve escalated customer concerns promptly and professionally.
Enforce workplace safety procedures, proper PPE usage, and timely accident reporting.
Partner with dispatch to optimize technician scheduling, service coverage, and productivity.
Ensure company vehicles, service tools, and equipment are properly maintained and ready for use.
Identify opportunities to improve processes, reduce operating costs, and increase service efficiency.
Provide hands-on technical support during peak demand and assist with service calls when needed.
Serve as a technical resource for the service team and provide support for urgent issues, including after-hours needs.
Report to regional operations leadership and collaborate on service performance and operational goals.

Qualifications

Minimum 3+ years of management or supervisory experience.
At least 7+ years of hands-on HVAC technical experience.
Required RI, MA, or CT Oil Burner, Pipefitter, or Plumbing License, or an equivalent qualifying license.
Valid driver's license with a clean driving record.
Demonstrated ability to lead, coach, and motivate a large service team.
Strong organizational, problem-solving, and decision-making skills.
Excellent written and verbal communication abilities.
Proven ability to prioritize competing demands and maximize team productivity.
Strong customer service mindset and experience handling escalated customer concerns.
Computer proficiency and the ability to work effectively in a fast-paced service environment.
Flexibility to support operational needs, including occasional urgent or after-hours technical issues.

What We Offer

Competitive compensation based on experience and qualifications.
Performance-based bonus opportunities.
Medical insurance with HMO and PPO options.
Dental and vision insurance.
Life insurance, long-term disability coverage, and supplemental insurance options.
Medical and dependent care flexible spending accounts.
401(k) plan with annual profit-sharing contributions.
Paid time off, including vacation, sick time, and personal days.
Annual boot allowance.
Company vehicle and company-issued cell phone.
Employee discounts.
Opportunities for career growth and advancement.

Additional Hiring Requirements: Candidates will be required to complete assessment testing and a background check as part of the hiring process.

Work Location: In person

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HVAC Service Manager