***PLUMBING LICENSE and ELECTRICAL IS ENCOURAGED*** Utilize maintenance and customer service skills to ensure the overall upkeep of the properties, maintaining compliance with all applicable laws and the company’s established standards. Responsibilities include troubleshooting and repairing various aspects of the property and individual units, including plumbing, electrical, HVAC, carpentry, appliances, painting, and drywall. Work may be performed independently or as part of a maintenance team. This position operates in compliance with Fair Housing laws and supports an environment of Equal Employment Opportunity. Travel will be required between 3 communities. Lakewood, OH, Shaker heights, Warrensville Heights.

Responsibilities:

● Troubleshoot and complete resident work orders daily, prioritizing service requests and ensuring timely completion.

● Prepare vacant units for new residents, ensuring each unit meets company standards and checklist requirements.

● Maintain the exterior grounds of the property, including seasonal tasks such as snow removal and landscape.

● Conduct regular walk-throughs of the entire property to ensure all areas are functioning properly Ex: Exterior lighting, entryways, signage, curb appeal etc; take corrective action as needed.

● Prepare the property for inspections either from ownership or the lenders.
● Coordinate and schedule outside contractors for projects when necessary.
● Respond promptly to on-call duties in accordance with company policy.
● Attend staff meetings as required or requested.
● Perform other duties as assigned by the Maintenance Supervisor, Maintenance Manager, or Property Manager.

Skills & Abilities:

Administrative Skills

Ability to understand and follow company policies and procedures.
Track and document materials used for inventory control.

Analytical Skills

Ability to evaluate maintenance requests, consider alternatives, and determine the most effective solutions.
Ability to read blueprints when required.
Resourcefulness in identifying substitute materials or methods when standard resources are unavailable.

Communication & Language Skills

Ability to read and comprehend warning labels, service requests, and maintenance documentation.
Effectively communicate with residents, team members, and supervisors.

Coordinating Skills

Ability to prioritize multiple tasks and service requests based on urgency and importance.

Creative Skills

Ability to identify efficient and effective solutions to maintenance tasks.
Continuously seek ways to improve the property and enhance resident retention.

Computer Skills

Proficient in Google Workspace (Docs, Sheets, etc.).
Experience with property management software; familiarity with E-Property Care is a plus.

Manual Skills

Skilled in cleaning, landscaping, snow removal, and general groundskeeping.

Maintenance Skills

Appliance Repair: Troubleshoot and repair parts, clean lint screens, service pumps, transmissions, and water heaters.
Carpentry: Use of hand and power tools, install and repair cabinets, doors, hardware, drywall, windows, and shelving.
Electrical: Replace outlets, switches, fixtures, circuit breakers, photocells, and ballasts; use basic test equipment; understand fire/security systems.
Groundskeeping: Maintain landscaping and snow removal equipment; perform snow removal, salting, and lawn care.
Housekeeping: Use and understand MSDS; clean using proper chemicals and equipment.
HVAC: Change filters, clean coils, replace pumps; troubleshoot systems using schematics and wiring diagrams; hold Type II EPA certification; use pressure gauges; charge, evacuate, and replace units.
Plumbing: Repair and replace copper, PVC, CPVC piping, toilets, pumps, valves, and fixtures; troubleshoot water heaters; operate electric augers/snakes.

Mathematical Skills

Ability to calculate square footage and interpret measurements accurately.

Other Skills

Strong sense of confidentiality and professionalism.
Excellent customer service skills.
Proficient in carpet cleaning, painting, and maintaining painting equipment.

Working Conditions

This position is primarily performed on-site at the property and requires the ability to work in both indoor and outdoor environments. The noise level is generally moderate but may vary depending on the task, equipment used, or work location.

Physical Demands:
The role involves frequent physical activity, including:

Walking and standing for extended periods
Bending, crouching, and crawling
Climbing ladders and stairs
Reaching, pushing, pulling, and grasping
Sitting intermittently when completing administrative tasks or using a computer

The position occasionally requires lifting and carrying materials or equipment weighing up to 100 pounds. Team lifting and mechanical assistance should be used whenever possible to reduce risk of injury. Fine motor skills and hand-eye coordination are necessary for the use of hand and power tools.

Environmental Conditions:

Outdoor Exposure: Work may be performed outdoors in various weather conditions, including heat, cold, rain, snow, or humidity.
Mechanical and Electrical Hazards: The role includes regular exposure to moving mechanical parts, electrical systems, and tools. There is a risk of electrical shock if proper procedures are not followed.
Airborne Hazards: Occasional exposure to fumes, dust, chemicals, and airborne particles during maintenance tasks, painting, or repairs.

Safety and PPE Requirements:
Employees must follow all safety protocols and wear appropriate Personal Protective Equipment (PPE) such as gloves, eye protection, ear protection, steel-toed boots, and masks or respirators, as required for specific tasks. Adherence to OSHA safety standards and company policies is mandatory.

Other Requirements:

Ability to respond quickly and effectively in emergency or on-call situations
Must maintain awareness of surroundings to prevent injury to self or others
Must be physically and mentally able to safely operate maintenance equipment, tools, and company vehicles if applicable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Qualifications

Education: High school diploma or GED required.
Work Experience: 1–3 years of prior maintenance experience required; multifamily or property management experience preferred.
Licenses/Certifications: HVAC certification preferred. A valid driver’s license and current auto insurance are required.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

Employee discount
Paid time off

Work Location: In person

Residents First Property Management

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