Santoro Oil is seeking an experienced HVAC Service Manager who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality.

Key Responsibilities

Manage a team of 30+ Service Technicians, Assistant Service Manager, Service Dispatcher, and Service Administrators
Monitor technician performance and provide ongoing coaching and constructive feedback
Conduct monthly Lead Technician and Service Team meetings
Perform ride-alongs and job site visits to ensure quality and efficiency
Prepare and deliver annual performance reviews
Handle customer escalations with professionalism and urgency
Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting
Collaborate with the dispatcher to optimize scheduling and maximize efficiency
Lead by example with a consistently professional and positive demeanor
Ensure all service tools and vehicles are properly maintained
Recommend tools, equipment, or process improvements to increase efficiency and reduce costs
Provide hands-on support during peak demand, including assisting with service calls as needed
Serve as a 24/7 technical resource for the team
The Service Manager reports to the Regional Operations Manager

Qualifications & Skills

Minimum 3+ years of management experience required
7+ years of HVAC technical experience required
Valid driver’s license with a clean driving record
RI/MA/CT Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication abilities
Proven ability to prioritize tasks and maximize team performance
Customer-focused mindset with the ability to thrive in a fast-paced environment
Punctual, flexible, motivated, and detail-oriented
Computer savvy

What we offer:

Competitive pay, starting at $95k and based on experience
Sign-on- bonus
Other bonus opportunities
Medical- HMO & PPO Options available (HMO Employee Only is 100% compay paid) Dental, Vision (company paid), Aflac, LTD and Life insurance
Medical & Dependent Care FSA
401(k) and annual 401(k) profit share
PTO (vacation, sick, floater day)
Annual Boot Allowance
Company vehicle
Company cell phone
Employee discount

As part of the hiring process we administer assessment testing and perform a background check.

Pay: From $95,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Management : 3 years (Required)
Technical : 7 years (Required)

License/Certification:

RI/MA/CT Oil Burner, Pipefitter, or Plumbing License (Required)

Work Location: In person

SANTORO OIL

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