Servpro of North Rensselaer South Washington Counties is hiring a Restoration Project Manager!

About Us

Join SERVPRO TEAM FLOOD – Become Part of an Industry Leader

SERVPRO is a nationally recognized leader in restoration services, and TEAM FLOOD is proud to uphold that standard of excellence. When you join our team, you become part of a company dedicated to helping customers recover from disasters and restoring their homes and businesses “Like it never even happened.”

At SERVPRO TEAM FLOOD, we value professionalism, teamwork, and compassion. Our customers trust us during some of the most challenging moments of their lives, and we take that responsibility seriously. If you are motivated, dependable, and passionate about helping others, you will thrive here.

Why Join SERVPRO TEAM FLOOD

Industry‑leading training and development
A supportive, team‑oriented work environment
Opportunities for career growth and advancement
The chance to make a meaningful impact every day

We believe in investing in our employees and providing the tools and support needed to succeed. If you’re ready to build a rewarding career in restoration and join a team committed to excellence, we look forward to welcoming you to SERVPRO TEAM FLOOD.

Position Summary

The Restoration Manager is responsible for overseeing all aspects of restoration projects from initial scope development through project completion. This leadership role manages field crews, subcontractors, project documentation, customer communication, and overall job performance to ensure high‑quality service and exceptional customer satisfaction. The Restoration Manager also plays a key role in operational efficiency by controlling production expenses, maintaining accurate project records, and supporting the recruitment, training, and development of restoration team members. This position requires strong organizational skills, effective communication, and the ability to lead teams in a fast‑paced, service‑driven environment.

Benefits

We offer:

First-class compensation
Superior benefits
Health Insurance
Dental Insurance
Supplemental Health Benefits
Simple IRA Matching
Career progression
Professional development
Paid Vacation and Sick Time
Paid Holidays

And more!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates

Position Requirements

Valid driver’s license
High school diploma/GED
At least 2 year of management and/or supervisory experience
At least 2 years of restoration experience
Problem Solving / Decision Making
Great communication skills
Fluent in Restoration standards and protocols

Preferred

IICRC certifications are preferred
Lead certification
OSHA 10/30/40 certification
Previous experience with DocuSketch, Xactimate, and Word

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

Company truck
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Experience:

Management: 2 years (Required)

Ability to Commute:

Cambridge, NY 12816 (Required)

Ability to Relocate:

Cambridge, NY 12816: Relocate before starting work (Required)

Work Location: In person

SERVPRO of North Rensselaer & South Washington Co's

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Restoration Project Manager