Sales & Operations Coordinator

Reports To: CEO

Job Type: Full-Time, On-Site

Location: Buffalo Grove, IL 60089

Schedule: Monday – Friday, 8am - 4:30pm, 30 minutes lunch break

Pay Range: $45,000 – $52,000 per year (base salary)

Performance Bonus: Up to $500 per month, available after the 6-month performance review

Total Compensation Potential: Up to $58,000 per year (base + bonus)

About Us

Shinetoo Lighting USA LLC is a growing B2B lighting company based in Buffalo Grove, IL. We supply commercial and industrial lighting products to customers across the United States. We are a small, fast-moving team where every employee makes a direct impact on the business. We are looking for a reliable, detail-focused professional who takes ownership of their work and wants to grow with us.

Position Overview

The Sales & Operations Coordinator is the right hand to the CEO, handling inbound customer activity from first contact through final shipment. You will answer inbound sales calls and emails, prepare quotes, process sales orders and invoices, coordinate shipping, and keep our customers informed every step of the way. This is a results-driven role: accuracy, responsiveness, and on-time delivery are how success is measured.

Employment Structure & Review Timeline

90-Day Probation Period: The first 3 months are a probationary period. Performance, attendance, attitude, accuracy, and overall fit will be evaluated. Continued employment beyond the probation period is at the Company's discretion.
6-Month Performance Review: At the 6-month mark, a formal performance review will be conducted. If performance meets or exceeds expectations, the employee becomes eligible for the monthly performance bonus.
Performance Bonus Eligibility: Up to $500 per month, paid based on meeting documented KPIs (task completion, quality, responsiveness, attendance, professionalism). Bonus is not guaranteed and is earned based on measured performance.
Ongoing Reviews: Performance will be reviewed twice yearly (June 30 and December 31). Salary and bonus opportunities may grow over time based on demonstrated results and increased responsibility.

What You Will Do

Inbound Sales & Customer Support

Answer inbound sales calls, emails, and online inquiries promptly and professionally.
Build trust with customers by responding quickly, listening carefully, and following through.
Make follow-up calls to existing customers and warm leads to support repeat business.
Schedule appointments and meetings between customers and the CEO when needed.
Identify upsell and cross-sell opportunities during customer conversations.

Quoting, Sales Orders & Invoicing

Prepare accurate price quotes and proposals based on CEO direction and pricing guidelines.
Convert approved quotes into sales orders and enter them into the system without errors.
Generate and send customer invoices on time.
Follow up on open quotes, pending approvals, and outstanding orders until they close.

Shipping & Order Fulfillment

Prepare shipping orders and coordinate with carriers (UPS, FedEx, LTL freight) for pickups and deliveries.
Track shipments, communicate status updates to customers, and resolve shipping issues quickly.
Prepare shipping documentation including packing lists, bills of lading, and customs paperwork as needed.
Work with warehouse staff and outside vendors to ensure on-time, accurate fulfillment.
Handle returns, replacements, and customer claims under CEO direction.

Administrative & CEO Support

Maintain accurate customer records, CRM data, and order/shipping documentation.
Provide regular reporting to the CEO on sales activity, open quotes, orders, and shipments.
Support the CEO with ad-hoc business projects and follow-ups.
Collaborate with bookkeeping, warehouse, and outside vendors to keep daily operations running smoothly.

Who You Are

Dependable and punctual — you show up on time every day, every shift.
Detail-oriented — you double-check your work and rarely make the same mistake twice.
Customer-focused — you treat every customer call as an opportunity to build trust.
Self-managing — you don't need constant reminders; you take ownership and follow through.
Professional — you communicate respectfully with the CEO, coworkers, customers, and vendors at all times.
Results-driven — you understand that this role is judged on what gets done, not on how busy you look.

Required Qualifications

2+ years of experience in inside sales, sales support, customer service, order processing, or a similar coordinator role.
Comfortable handling a high volume of inbound calls and emails throughout the day.
Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
Experience preparing quotes, invoices, sales orders, and shipping documents.
Excellent verbal and written communication skills in English.
Strong organizational skills and ability to manage multiple priorities at once.
High school diploma or equivalent required.
Authorized to work in the United States (no sponsorship available).

Preferred Qualifications

Prior experience in lighting, electrical, HVAC, construction supplies, or other B2B product industries.
Familiarity with QuickBooks, NetSuite, SAP, or similar ERP / accounting platforms.
Hands-on experience coordinating freight and shipping carriers (UPS, FedEx, LTL freight).
Associate's or bachelor's degree in business, communications, or related field.
Bilingual (English / Mandarin or English / Spanish) is a plus.

Performance Expectations

This is a measurable, results-focused role. Your performance will be evaluated at the 90-day probation mark, at the 6-month review, and twice yearly thereafter against the following standards:

Task Completion: 95% or higher of assigned tasks completed on or before deadline.
Quality: Less than 2% error rate on quotes, orders, invoices, and shipping documents.
Responsiveness: Same business day response to CEO requests; customer inquiries acknowledged within 1 business hour.
Attendance: On time daily, with no more than 2 unplanned tardies per review period (tracked via ADP time card).
Professionalism: Respectful and cooperative communication at all times, with zero documented incidents.

Compensation & Benefits

Base salary: $45,000 – $52,000 per year, based on experience.
Performance bonus: Up to $500 per month, available after the 6-month performance review based on documented KPIs.
Total compensation potential: Up to $58,000 per year (base + bonus).
90-day probation period followed by a 6-month formal performance review.
Paid holidays and paid time off (per company policy).
Health insurance benefits (per company policy).
401(k) retirement plan (per eligibility).
Direct exposure to the CEO with clear growth opportunity into senior sales or operations roles.

Why Join Us

Work directly with the CEO — your decisions and follow-through matter every day.
Small team, real impact — no layers of bureaucracy between you and results.
Clear, measurable performance plan with monthly bonus opportunity for strong performers after 6 months.
Stable B2B industry with consistent demand.
Room to grow as the company grows.

How to Apply

Submit your resume and a brief cover letter through Indeed. In your cover letter, please include:

Your years of experience handling inbound sales calls and processing orders.
Examples of how you have met deadlines and delivered accurate work in past roles.
Why you are interested in working directly with a CEO at a small business.

Qualified candidates will be contacted for a phone screen, followed by an in-person interview in Buffalo Grove. We are looking to fill this role as soon as possible.

Equal Opportunity Employer: Shinetoo Lighting USA LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Pay: $45,000.00 - $52,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

This role requires arriving on time every day. Can you commit to being on-site by your scheduled start time daily?

Yes / No

The base salary range for this role is $45,000 – $52,000. Is this within your acceptable range?

Yes / No

How many years of inside sales, sales support, or customer service experience do you have?"

Less than 1 year
1 – 2 years
2 – 5 years
5+ years

Which of the following have you used? (Select all that apply)

QuickBooks
NetSuite
SAP
Salesforce or other CRM
Microsoft Excel (intermediate or advanced)
None of the above

Do you have experience coordinating shipments with carriers like UPS, FedEx, or LTL freight?"

Yes, regularly
Yes, occasionally
No

This role is evaluated on measurable KPIs (95%+ task completion, less than 2% error rate, same-day response to the CEO). Briefly describe one example from a past job where you consistently met or exceeded similar performance standards

Education:

Bachelor's (Required)

Experience:

inside sales, sales support, customer service: 2 years (Required)

Ability to Commute:

Buffalo Grove, IL 60089 (Required)

Work Location: In person

Shinetoo Lighting USA LLC

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