Role Summary

Fluency in Chinese and English is required for this position.

We are seeking a candidate, preferably with an engineering background, to coordinate and manage support for industrial racking installations within data center environments. This role involves understanding product engineering specifications, working directly with on-site installation teams, and collaborating with international manufacturing personnel to ensure alignment across all project phases and resolve any product issues and questions.

As a rapidly growing company, many of our processes and organizational structures are still evolving as we scale. This role requires adaptability, initiative, and comfort working in a fast-paced environment where priorities and responsibilities may change over time.

Applicants must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

Develop a strong understanding of product engineering designs to effectively address and resolve technical questions and issues
Interpret structural drawings and engineering documentation, and translate technical details into clear, actionable information for cross-functional teams
Track project schedules and logistics to ensure materials are delivered on time and installation activities remain on schedule
Coordinate communication and work between internal, external and international teams and partners
Communicate with Chinese-speaking partners; Chinese language skills are required
Develop, maintain, and adapt detailed project plans, schedules, and deliverables based on changing constraints
Ensure project execution meets quality, timeline, and performance expectations
Provide strong customer service through clear, timely, and professional communication
Work primarily remote, with sporadic travel when required

Experience & Skills

We are open to candidates with transferable experience from engineering support, operations, logistics, construction coordination, technical administration, PMO support, or related fields
Proficiency in 2D drafting and 3D modeling using CAD software and Revit is preferred
Strong analytical and systems-thinking mindset typical of engineering disciplines
Ability to decompose complex or unclear problems into structured, solvable components
Comfortable working independently in a mostly remote role
Able to handle ambiguity without constant direction
Proactive in identifying issues, asking targeted questions, and driving resolution
Chinese language skills are required

Pay: $60,000.00 - $200,000.00 per year

Application Question(s):

Please briefly describe any experience you have coordinating projects, schedules, logistics, engineering activities, construction work, vendors, customers, or cross-functional teams.

Education:

Bachelor's (Preferred)

Language:

Chinese (Required)

Work Location: Remote

Star Nova

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