Duties and Responsibilities:

Responsible to inspect new jobs and gain scope of work including required subcontractors

Responsible to create a new loss call sheet and inspection report

Responsible to photograph of job site/areas to gain job scope for crew and estimate per company standards

Responsible to update PSA with all needed claim information

Responsible to review job scope to determine material and labor requirements

Responsible to prepares estimates in Xactimate Software, including new job estimates, supplemental on existing jobs, completed jobs based on T&M.

Responsible to follow up with adjuster on approval of new estimates/jobs

Responsible to communicate with insured scope and job process

Responsible to obtain Work Authorization to begin services

Responsible to obtain any needed releases from insured

Schedule jobs (Packout, Packback, Cleaning, TLI, etc.) with necessary party per claim (insured, adjuster, contractor, etc.).

Schedule team on PSA

Prepare work orders for jobs.

Order/coordinate sub-contractors (storage containers, piano, pool table, textiles, etc.)

Answer any questions homeowner might have about the process. Any questions about pack back, TLI, or repairs of lost or broken items.

Continually communicate job status to the contractor and adjuster.

Assist team with day to day questions pertaining to job

Job cost analysis-prior to start (based on estimate)

iCat inventory review, administration and distribution per company standard

Review job associated paperwork

Employee attendance tracking and record keeping<

Resolve breakage issues

Approve subcontractor invoices and submit to AP

Process time sheets and work orders for estimator

Prepare a job cost analysis for all jobs

Submit final job cost to AP/Bookkeeper

Other Skills/Specialties:

Excellent internal and external customer service

Great communication skills

Ability to work in a fast pace working environment

Thinking outside of the box

Strong negotiation skills

Flexibility with shifting priorities

Strong interpersonal, communication and organizational skills

Reliable and responsible

Proficient in Microsoft Office

Proficient in Xactimate

Knowledge in Contents Restoration

Clean driving record

Must have at least 3 years of experience in the Restoration industry.

Competencies:

•Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

•Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

•Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

•Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

•Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

•Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

•Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

•Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

•Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

•Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

•Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

•Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

•Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Demands and work Environment:

•Occasionally required to stand

•Occasionally required to walk

•Occasionally required to sit

•Continually required to utilize hand and finger dexterity

•Occasionally required to climb, balance, bend, stoop, kneel or crawl

•Continually required to talk or hear

•Occasionally required to smell

•While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions (non-weather).

Job Types: Full-time, Commission

Pay: $54,000.00 - $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Flood restoration: 2 years (Required)
Fire restoration: 2 years (Required)

Language:

English (Required)

License/Certification:

driving license (Required)

Ability to Commute:

Georgetown, TX 78626 (Required)

Work Location: In person

The Contents Specialists

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