Job DetailsJob Location: Raleigh, NC 27610Position Type: Full-Time/Part-TimeEducation Level: Not SpecifiedSalary Range: $20.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceThermo Direct | Where Your Work Truly Matters

At Thermo Direct, we're more than an HVAC, Electrical & Plumbing company—we're a family-owned business built on one core value: Care. We care deeply about our customers, our employees, and the communities we serve.

We're growing and looking for organized, customer-focused individuals to join our Service Operations Team as Customer Service Representatives (CSRs) and Dispatchers.

Whether you have dispatch experience or are looking to build a career in the home service industry, we offer an opportunity to grow. Many candidates hired into this role will begin as a Customer Service Representative and, through hands-on training and demonstrated performance, have the opportunity to advance into a Dispatcher position.

If you thrive in a fast-paced environment, enjoy helping people, and are looking for a company that invests in your future, we'd love to meet you.

Compensation

$20.00 - $25.00 per hour, based on experience and position
Performance-based bonus opportunities
Commission opportunities on maintenance memberships and company initiatives
Clear career path from Customer Service Representative to Dispatcher through company-provided training and development

Career Path

At Thermo Direct, we believe in promoting from within.

As a Customer Service Representative, you'll learn our systems, processes, and commitment to exceptional customer care. As you gain experience and demonstrate strong organizational and communication skills, you'll have the opportunity to receive dispatcher training and transition into a Dispatcher role with increased responsibilities and career growth.

Customer Service Representative Responsibilities

Answer inbound customer calls with professionalism, empathy, and enthusiasm
Schedule service, maintenance, and installation appointments
Make outbound calls to confirm appointments and promote maintenance memberships
Resolve customer concerns and provide exceptional customer service
Maintain accurate customer records and documentation
Support technicians and office staff with daily administrative tasks
Ensure every customer interaction reflects Thermo Direct&#39;s commitment to excellence

Dispatcher Responsibilities

Dispatch HVAC and Plumbing technicians efficiently throughout the day
Build and optimize technician schedules for maximum productivity
Prioritize emergency and same-day service calls
Monitor technician progress and adjust schedules in real time
Communicate schedule changes and delays proactively with customers and field staff
Coordinate with managers and technicians to maximize efficiency and customer satisfaction
Track scheduling metrics, call volume, and departmental goals

QualificationsQualifications

Minimum of 2 years of customer service experience
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to remain calm and effective in a fast-paced environment
Proficiency with computers and Microsoft Office
Positive attitude and team-oriented mindset
HVAC, Plumbing, Electrical, or home service industry experience is preferred but not required
Dispatching or scheduling experience is a plus but not required—we are willing to train the right candidate

Why Join Thermo Direct?

We believe taking care of our employees is the first step to taking care of our customers.

Benefits Include

Medical, Dental & Vision Insurance
Company-paid Life Insurance
Short-Term Disability
401(k) with Company Match
Flexible Spending Account (FSA)
Paid Vacation
Paid Sick Leave
Floating Holidays
Seven Paid Company Holidays
Year-round stable employment
Ongoing training and career advancement opportunities
Family-oriented, supportive work environment
Healthy work-life balance

Build Your Career With Us

Whether you're an experienced Dispatcher or a customer service professional looking to take the next step in your career, Thermo Direct offers a clear path for growth and long-term success.

Apply today and become part of a team that values hard work, supports your development, and recognizes your contributions every day.

Thermo Direct Inc

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