Company Name: Vines Heating & Air, Plumbing and Restoration

Position: Service Coordinator

Pay Range: $67,000 - $72,000 Annually

Compensation Breakdown:

Hourly Rate: $18-$24/hr depending on experience
Annual Range: $67,000 - $72,000 Annually
Performance Bonuses: Weekly bonus for membership enrollments plus on call bonuses each week. Typical bonus per CSR $250-300 week

Location: Conway, SC

Schedule:

Full-Time
Monday to Friday, 8 hour shift
Weekend availability, On Call

Benefits:

Company-provided Uniforms
Paid Training and Continuing Education
Paid Holidays and Paid Time Off
Health, Dental, and Vision Insurance
Retirement Benefits
Opportunities for Advancement within a rapidly growing company
Company Outings and Events
Personal Development - we want to build into your future

Requirements:

Previous administrative or office professional experience.
ServiceTitan experience required.
Plumbing, HVAC, or home service industry experience required.
Excellent communication, organizational, and computer skills.
Strong critical thinking and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Professional, dependable, and customer-focused.

Position Summary:

At Vines Heating & Air, Plumbing and Restoration, we're a locally owned, customer-focused company committed to delivering exceptional service and building lasting relationships. Our office team is just as important as our technicians, and we're looking for an experienced Service Coordinator to help support our daily operations and provide an outstanding customer experience.

As a Service Coordinator, you'll serve as a key member of our administrative team, coordinating service requests, supporting field technicians, maintaining accurate records, and ensuring every customer interaction reflects our commitment to professionalism and care. This is more than answering phones—it's a role that requires organization, critical thinking, strong communication, and a passion for helping people.

Core Responsibilities:

Coordinate service, maintenance, and installation appointments using ServiceTitan.
Communicate professionally with customers, technicians, and management.
Maintain accurate customer records and job documentation.
Assist with scheduling, memberships, follow-up, and customer communications.
Manage requests received by phone, email, text, website, and online chat.
Support daily office operations while ensuring an exceptional customer experience.

Pay: $67,000.00 - $72,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Vines Restoration, Plumbing & HVAC

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