Overview:

Whipple Service Champions is a leading provider of HVAC and home comfort solutions in the Salt Lake City area. We are committed to delivering exceptional customer service and providing our clients with the highest quality products and installations. We pride ourselves on our team of dedicated professionals who are passionate about creating comfortable and healthy home environments.

Job Description:

As a Sales and Service Tech, you will be both a trusted technical expert and a customer-facing advisor. You’ll diagnose, service, and repair HVAC systems while also educating homeowners on replacement options, upgrades, and comfort solutions. This hybrid role combines hands-on technical work with consultative sales, ensuring customers receive both immediate service and long-term solutions tailored to their needs.

Responsibilities:

Sales & Relationship Management

Prepare accurate proposals and guide customers through decision-making.
Build rapport and maintain strong customer relationships throughout the service and sales process.
Track activities and progress using CRM software.
Generate leads through service calls, referrals, and company-provided resources.
Follow up with potential customers in a timely and professional manner.

Technical Service

Diagnose, service, and repair refrigeration and air conditioning equipment.
Demonstrate efficient and effective problem-solving skills.
Participate in manufacturer and safety training; adhere to all safety policies.

Customer Consultation

Conduct in-home assessments to evaluate existing HVAC systems and comfort needs.
Educate homeowners on product offerings including furnaces, air conditioners, heat pumps, and indoor air quality systems.
Deliver persuasive, informative presentations highlighting benefits, financing options, and installation timelines.

Collaboration

Work closely with installation and service teams to ensure seamless project execution.
Share customer insights with management to improve service and sales strategies.

Qualifications:

2–5+ years HVAC sales AND service experience; Must have EPA and/or RMGA
Proven ability to diagnose and repair HVAC systems.
Excellent communication, interpersonal, and presentation skills.
Strong customer service orientation.
Strong communication, interpersonal, and presentation skills.
Customer service orientation with ability to build trust and rapport.
Technical aptitude and willingness to learn complex product information.
Valid driver’s license and ability to handle physical workload (lifting 50 lbs).

Why join THIS team:

Medical, Dental and Vision Insurance for Employees
Year-round vacation opportunities
Tool and boot allowance
401 (k) with company match up to 4%
Basic and Optional life insurance
Paid time off &Holidays
Paid training
Company supplied tablets

Posted Min Pay Rate: USD $80,000.00/Yr. Posted Max Pay Rate: USD $200,000.00/Yr.

Whipple Service Champions

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