Concierge Representative (Plumbing Support)

East Providence, RI
Full-Time | Hourly

Join a Team That Keeps Everything Moving

At Wickford Appliance, our Concierge team is the operational heartbeat of the company. If you thrive in a fast-paced environment, enjoy solving problems in real time, and can confidently manage high-volume phone communication—this role is for you.

This is not a typical desk job. You’ll be the central point of coordination between Delivery Teams, Installers, Plumbers, Customers, Sales Staff, and Vendors—keeping jobs on track and customers informed.

Tasks Include but not limited to:

Handle high-volume inbound/outbound calls
Support day-of delivery, installation, and plumbing teams and provide customers with timely follow-up
Resolve customer issues quickly and professionally
Communicate with vendors regarding damaged/defective product
Act as a cross-functional support hub for multiple departments
Light administrative work (Excel, price tags, order support)

Requirements (Non-Negotiable)

High School Diploma
Comfortable multi-tasking – calls/duties & Strong communication & problem-solving skills
Proficient in Microsoft Office (especially Excel)
Organized, proactive, and team-oriented
Familiarity with plumbing processes and call center REQUIRED
Strong attendance

Important

This is a busy, fast-moving role—not a sit-back desk job. If you like staying engaged, solving problems, and being the go-to person, you’ll do well here.

Interview Process Includes a 15–20 minute sit-in with our team so you can see the role in action.

Schedule

5 days per week (Monday–Saturday rotation)
Availability of 8:00 AM – 5:00 PM, shift will be determined before start

Pay & Benefits

Pay will be determined at time of hiring.

Paid vacation, sick time & select holidays
401(k)-type plan
Health, Dental & Vision options
Employee discounts
Closed Sundays for family time

About Wickford Appliance

We are a family-owned company since 1958 known for delivering a full-service experience—from sales to delivery, installation, plumbing and service. Our Concierge team plays a critical role in making that happen.

Wickford Appliance is an equal opportunity employer and maintains a drug-free workplace in accordance with applicable laws.

Wickford Appliance Inc.

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