Weekend Trade Administrator

Heritage Home Service • Part-time • Auburn, NH, US • 7m ago

Overview

Join the Heritage Home Service Team as a Part-Time or Full-Time, Weekend Trade Administrator for our Auburn, NH location

Schedule: Saturdays and Sundays, 12:00 PM – 8:00 PM, remotely. Flexibility to work holiday rotation as needed.

**Training period will be in-office at our Auburn, NH location for 2–3 weeks. Additional shifts outside of weekend hours will also be in-office

Why Join Heritage?

At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator for our market area, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled technicians.

What You'll Do:

Service Coordination & Dispatch:

Manage scheduling and dispatch for residential service calls in our NH & ME market areas
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays

Customer & Technician Support:

Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with technicians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team

Operation Excellence:

Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies

Strategic Planning:

Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience

What You Need:

Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Familiarity with residential trade services is a plus

At Heritage, we are committed to excellence and are looking for someone who shares our passion. If you're ready to lead our team to new heights and make a significant impact, apply now!

Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.