Regional Service Manager

Nextech • Full-time • Denton, TX, US • 9m ago

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 5% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days

Min Compensation

USD $90,000.00/Yr.

Max Compensation

USD $100,000.00/Yr.

Responsibilities

Recruiting and development of administration team
Delivery of all company goals and metrics
Provide customer satisfaction
Dispatcher on-boarding
Evaluate and perform annual reviews with Operations Manager approvals
Review company reports and share with team
Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
Escalation point for callbacks
Successfully promote company’s image, appearance, and reputation
Manage customer relationships for assigned area
Maintain and communicate weekly activity schedule
Ensure efficient and well-planned scheduling of all calls
Ensure area meets or exceeds customer and company SLA requirements
Manage dispatchers and ensure company systems and procedures are followed
Bottom line accountability for assigned divisions
Manage labor and material costs
Support ASM and the development of technicians
Excellent interpersonal and communication skills, both written and oral
Deliver high level of customer service on a consistent basis

Qualifications

5 years of field technical HVAC experience or equivalent business experience
HVAC Management Experience
Technical knowledge necessary to provide value to our technicians and customers
Extremely high level of urgency to resolve problems
High level of computer skills
Ability to build rapport with clients
Proven track record in prior role
Level personality with a drive for success
Ability to focus on desired results
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
Ability to adapt to very fast-paced environment and deadlines
Strong attention to detail

Physical Requirements

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
Able to sit at a computer for up to 8 hours