Service Technician (Level 1 & Level 2)
Virtual Hiring Event – Flynn Group | Arby’s
Reports to: Facilities Service Manager
Job Type: Full-time
FLSA: Non-exempt
Pay Ranges (based on experience & level):
- Service Technician – Level 1 (Senior / Trainer): $30.50–$45.00/hr
- Service Technician – Level 2: $20.00–$30.00/hr
Virtual Hiring Event Notice
This job description is for registration and participation in a Flynn Group | Arby’s Virtual Hiring Event.
Qualified candidates who sign up will be invited to speak with our team virtually to discuss current and upcoming Service Technician Level 1 and Level 2 opportunities.
Company Background – Flynn Group
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP is the largest franchise operator in the world and the third largest restaurant operator in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness in 44 states and Australia, generating $4.6 billion in sales and employing more than 75,000 people.
Company Background – Flynn Group | Arby’s
Flynn Group | Arby’s owns and operates over 368 Arby’s restaurants across ten states. With annualized sales exceeding $450M and more than 6,000 employees, Flynn Arby’s is the largest franchisee in the Arby’s system and part of Flynn Group.
Position Summary
Service Technicians support restaurant operations by performing installation, maintenance, and repair of HVAC/R systems and commercial kitchen equipment across multiple Arby’s locations. Technicians ensure equipment safety, reliability, and compliance through responsive repairs, preventative maintenance, and collaboration with restaurant leadership.
These roles require 100% regional travel and flexibility to work varied shifts, weekends, and holidays due to site accessibility.
Core Responsibilities (All Levels)
- Respond to service requests; troubleshoot, diagnose, and repair equipment using warranty and industry standards
- Perform maintenance and repairs on HVAC, refrigeration, and commercial kitchen equipment
- Complete Flynn Arby’s–approved preventative maintenance
- Inspect equipment and perform repairs or replacements as needed
- Communicate repair status with Facilities leadership and restaurant management
- Respond to emergency maintenance requests
- Perform general maintenance and handyman-type repairs as needed
- Adhere to all safety policies, procedures, and compliance standards
- Complete documentation and other duties as assigned
Role Differentiation
Service Technician – Level 2
- Diagnoses and completes minor repairs to HVAC and cold-side kitchen equipment
- Assists with preventative maintenance and general maintenance/handyman repairs
- Escalates complex hot-side or advanced repairs as needed
Service Technician – Level 1 (Senior / Trainer)
- Diagnoses and completes repairs on all HVAC, hot-side, and cold-side kitchen equipment
- Independently resolves complex and escalated service issues
- Provides training, coaching, and technical guidance to other Service Technicians
- Supports best practices, skill development, and consistency across the technician team
- Performs preventative maintenance and maintenance/handyman repairs as needed
Benefits & Perks
Service Technicians at Flynn Group | Arby’s receive a comprehensive benefits package designed to support both work and life:
- Cell Phone Allowance
- Expense Reimbursement: Reimbursement for approved business expenses
- Medical, Dental & Vision Insurance: Eligible to participate in Flynn Arby’s management benefits package
- Additional Coverage: Short- and long-term disability and life insurance
- 401(k) Retirement Plan
- Benefits Enrollment: Eligible to enroll within 30 days of hire; coverage becomes effective the first of the month following 30 days of service
- Paid Time Off (PTO): Begins accruing immediately upon hire, equivalent to two weeks per anniversary year to start
- Paid Holidays: Field Maintenance observes the following paid holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Thanksgiving Friday
- Christmas Day
- New Year’s Day
Required Skills & Qualifications
- Valid driver’s license with a clean Motor Vehicle Report
- EPA Certification (required)
- HVAC Certification (required)
- Strong working knowledge of HVAC systems, refrigeration, and commercial kitchen equipment
- Ability to use basic tools and diagnostic meters
- At least 21 years of age
- Legal authorization to work in the United States
- Drug-free workplace: must pass DOT drug screen, fit-for-duty physical, and background check
Physical Job Requirements
- Frequent bending, stooping, lifting, pushing, and pulling
- Ability to lift 50+ lbs
- Climbing and rooftop work
- Indoor and outdoor work, including exposure to extreme heat and cold
Why Attend the Flynn Group | Arby’s Virtual Hiring Event?
- Learn more about our Service Technician roles and career paths
- Speak directly with our hiring and Facilities teams
- Explore opportunities with the largest franchise operator in the world
- Competitive pay, strong benefits, and long-term career growth
Job Type: Full-time
Pay: $25.00 - $45.00 per hour
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
