HVAC Service Manager

NORCAL Heating and Cooling, Inc • Full-time • Campbell, California, United States • $150,000 - $200,000 / year • 3m ago

Description

NORCAL Heating and Cooling, Inc a HVAC Mechanical Contractor located in Silicon Valley area with our office in Campbell, CA is currently looking for a HVAC Service Manager.

Responsibilities

· Schedule Directs and provide technical support for HVAC technicians to meet service demands and customers’ expectations.

· Recruit and interview HVAC Technicians as required to meet workload demands, and company or customer expectations and requirements.

· Review Technicians’ work to ensure quality meets established standards, techniques, and safety requirements; make recommendations as requirements to improve quality and productivity.

· Communicate regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.

· Communicate daily dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.

· Maintain communications with vendors and factory personnel concerning warranty issues, product recalls, operational problems, with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.

· Review work orders, invoices, and time reports for accuracy, and to ensure timely cask flow and maintain minimal account receivables.

· Specify and ensure required parts are ordered in a timely fashion to meet work deadlines.

· Ensure that all company/department policies are being followed by all HVAC Technicians.

· Oversee assigned HVAC service vehicles, monitor vehicles to ensure they are being maintained and operated as required, and used according to company policy.

· Monitor HVAC service vehicle to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle.

· Keep current with latest factor OEM training on current products, coordinate HVAC technician training, and maintain training records to ensure personnel maintain proficiency in preventative maintenance, start-up, troubleshooting, and repair of supported equipment.

· Generate sales leads and promote and develop maintenance/service agreements; estimates and generates bids for contract projects/work.

· Work with other departmental managers to meet company and departmental goals and objectives.

· Other tasks and responsibility as required to maintain efficient department operations.

Qualifications

· Excellent customer service and sales skills.

· Five years HVAC management related experience

· Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

· Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.

· Excellent leadership skills to enhance team productivity and standards of work produced.

· Excellent verbal and written communication skills; and strong conflict management skills.

· Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.

· Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, and Outlook.

· Posses a strong personal desire for improvement; and the desire to motivate HVAC Technicians to be better tomorrow that they were today.

· Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.

· Valid driver’s license with a clean driving record and background.

· Ability and willingness to work non-standard schedule: nights, weekends, and holidays as/if required.

Job Benefits

· 401(K)

· Health Insurance

· Paid Time off

· Quarterly performance review and bonus

Contacts

For additional information contact [email protected]

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

401(k)
401(k) matching
Company truck
Dental insurance
Fuel card
Health insurance
Paid time off
Retirement plan

Experience:

HVAC Service Tech: 5 years (Required)

Work Location: In person

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