Job Summary
We are seeking a dynamic and growing Pool Company in Lewisville, NC. We need an Office Coordinator / Project Manager to join our team, supporting construction and service operations. This role combines administrative excellence with project oversight, ensuring seamless office management while coordinating various projects and service support activities. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication, multitasking, and leadership skills to keep operations running smoothly and efficiently. This position offers an exciting opportunity to contribute to growing company while maintaining a well-organized office environment.
Customer Service & Office Support
- Answer incoming calls and accurately gather details regarding service requests
- Provide clear, professional communication with customers regarding their needs
- Route service requests to the Service Manager with complete and accurate information
- Maintain organized records of customer interactions and service details
Project Coordination (General Contractors / New Builds)
- Act as a point of contact between the company, general contractors, and homeowners
- Assist in planning, scheduling, and tracking project timelines for new builds
- Coordinate communication to ensure alignment on project scope, timelines, and expectations
- Support execution of tasks by ensuring materials, scheduling, and communication are in place
- Follow up on open items to keep projects moving efficiently
Retail & In-Store Support
- Greet and assist walk-in customers in a friendly and professional manner
- Test pool/spa water and provide basic chemical guidance (training provided if needed)
- Assist customers with product selection and checkout
- Maintain a clean, organized retail environment
Qualifications
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Customer service experience required
- Ability to manage multiple priorities in a fast-paced environment
- Basic computer skills (email, scheduling, and data entry)
- Experience in construction, pool industry, or project coordination is a plus
Key Traits for Success
- Detail-oriented and proactive
- Strong problem-solving skills
- Ability to communicate clearly with both customers and contractors
- Team player with a positive, professional attitude
Work Environment
- Combination of office, retail counter, and coordination with field teams
- Regular interaction with customers, service staff, and contractors
Job Types: Full-time, Part-time, Temporary
Pay: From $18.00 per hour
Expected hours: 30.0 – 50.0 per week
Benefits:
Work Location: In person
