The Service Technician is responsible for independently performing diagnostics, repairs, and maintenance on a wide range of commercial heating, ventilation, air conditioning, and refrigeration (HVACR) systems. This role requires a strong foundation of technical knowledge, field experience, and the ability to interact professionally with customers, dispatchers, and service managers.

The Service Technician must be capable of handling routine service calls and preventive maintenance work while assisting senior technicians with more complex tasks. This position marks the transition from support to technician-level responsibilities.

Qualifications:

5+ years of experience servicing commercial HVACR systems
Proven ability to independently handle diagnostic and repair work
Field experience with various commercial systems and components
EPA 608 Universal Certification required
OSHA 30 required
NFPA Hot Works required
Lift Certificate preferred
Enrolled in or completed Massachusetts HVACR apprenticeship program, if applicable, and ready to sit for licensing exam
MA Refrigeration Technician License preferred
Additional trade licenses preferred
Valid driver’s license with a clean driving record
Additional certifications (e.g., manufacturer-specific) are a plus
Strong diagnostic and troubleshooting abilities
Working knowledge of commercial HVACR systems and controls
Basic understanding of refrigeration cycle, electrical circuits, airflow, and gas systems
Ability to read and interpret wiring diagrams and schematics
Clear verbal and written communication skills
Time management and organizational skills

Duties & Responsibilities:

Independently diagnose and repair commercial HVACR systems, including:
Rooftop units (RTUs)
Split systems
Boilers and heat pumps
Air handlers, VAVs, and exhaust systems
Refrigeration equipment (walk-ins, reach-ins, etc.)
Troubleshoot electrical, mechanical, and control system faults
Replace or repair failed components such as compressors, motors, capacitors, and control boards
Complete scheduled service calls, including routine maintenance and repairs
Assist senior technicians with more advanced diagnostics, system repairs, and component replacements
Perform refrigerant recovery, leak detection, and pressure testing independently
Use gauges, multimeters, temperature sensors, and other diagnostic tools
Accurately complete work orders, service reports, and digital documentation
Communicate clearly with dispatch, customers, and supervisors regarding job progress and findings
Maintain clean, organized, and stocked service vehicles and tools
Follow company safety protocols and use proper PPE at all times
Perform scheduled PMs on equipment to ensure reliable operation and extend system lifespan.
Identify and report potential problems before failures occur
Complete maintenance checklists and provide clear, detailed service reports
Communicate findings and recommended repairs to customers professionally and clearly
Collaborate with service coordinators/dispatch to ensure timely and efficient scheduling
Provide technical feedback to management on equipment condition and future needs
Maintain clean and organized service vehicle, tools, and inventory
Accurately complete all required documentation, including work orders, time logs, and material usage
Follow safety protocols, PPE requirements, and OSHA/EPA compliance standards
Support and mentor junior technicians or apprentices when needed

Physical Demands & Environmental Conditions:

Regularly required to sit, walk, stand, bend, crouch, climb, and lift for extended periods
Must be able to lift up to 100 pounds and use hand and power tools safely
Required to work indoors and outdoors in extreme weather conditions, including heat, cold, humidity, rain, and confined spaces such as attics and crawl spaces
Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus
Must have functional vision, hearing, and speech sufficient to conduct business face-to-face and over the phone
Must have full range of motion and the ability to use hands, feet, and fingers to handle tools and equipment
Typical workweek consists of 8 to 10-hour days, 5 days per week, with occasional weekends, early mornings, or late evenings as needed
Must be capable of working in high-stress situations and dealing with aggressive personalities in a fast-paced industry

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