Lead. Train. Optimize. Grow.
Amazing Morrow is a fast-growing, family-run HVAC company serving the Greater Houston area. We are looking for a results-driven HVAC Service Manager to lead our service department, develop our technicians, and drive performance.
If you’re a leader who understands both field operations, this is your opportunity to build something great.
Position Overview
The HVAC Service Manager is responsible for overseeing all service operations, ensuring technicians perform at a high level, and maximizing efficiency and profitability.
You’ll lead the service team, manage daily operations and ensure every customer receives a 5-star experience.
Key Responsibilities
Team Leadership & Development
- Lead, train, and mentor HVAC service technicians
- Conduct coaching sessions, and performance reviews
- Enforce company standards, processes, and service quality
- Build a strong, accountable, and high-performing team culture
Service Operations Management
- Oversee daily service scheduling and dispatch coordination
- Ensure jobs are completed efficiently and profitably
- Monitor call quality, technician performance, and customer satisfaction
- Maintain same-day service capabilities and fast response times
- Monitor technician performance and coach based on real data
- Audit invoices, estimates, and job notes for accuracy and quality
- Optimize dispatch board for maximum efficiency and profitability
- Ensure proper use of pricing tools, forms, and workflows
Performance Metrics You Will Own
- Technician revenue & average ticket
- Service conversion rates
- Membership growth (Priority Care Club)
- Call booking rates
- Customer satisfaction & online reviews
- Overall department profitability
Qualifications
- 5+ years of HVAC service experience
- 2+ years in a leadership or management role
- Proven ability to lead and develop teams
- Strong understanding of residential HVAC systems
- Strong problem-solving skills
- Excellent communication and leadership abilities
What We Provide
- Competitive salary
- Company vehicle (if applicable)
- Paid time off & holidays
- Ongoing leadership and technical training
- Strong marketing support (we generate quality inbound calls)
- A growing company with real opportunity for advancement
Why Join Amazing Morrow?
At Amazing Morrow, we’re not just another HVAC company—we’re building a high-performance service organization.
- Structured systems and processes already in place
- Marketing engine that drives real opportunities
- Leadership team focused on growth and accountability
- A culture built on trust, performance, and customer experience
Pay: $70,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
