Service Plumber/ Manager

Axcess Industries, Inc. • Full-time • Fleetwood, Pennsylvania, United States • $28 - $34 / hour • 3w ago

Join the Team at Axcess Industries

Axcess Industries is looking for a skilled and motivated Service Plumber / Manager to lead and support our growing service division. This is a working manager position, meaning you will oversee daily service operations while also assisting in the field when needed.

We are looking for someone with strong plumbing knowledge, leadership ability, excellent communication skills, and solid computer proficiency who can help keep operations running efficiently while providing outstanding customer service.

Position Summary

The Service Plumber / Manager is a hybrid role that includes working from the office, remotely from home, and at customer job sites. This position is responsible for managing schedules, dispatching technicians, communicating with customers, quoting jobs, and assisting with plumbing service work in the field when necessary.

The ideal candidate is organized, dependable, customer-focused, and capable of balancing leadership responsibilities with hands-on plumbing work.

Responsibilities

Manage and coordinate daily service operations
Dispatch work orders to plumbing and electrical technicians
Answer customer calls and respond to emails professionally
Enter and manage work orders using company software systems
Coordinate schedules with customers and field technicians
Navigate customer portals and service platforms
Work with technicians to prepare job quotes and estimates
Submit quotes and follow up with customers
Travel to customer locations to review and quote jobs
Assist technicians in the field when additional support is needed
Handle overflow service calls during busy periods
Fill in for technicians during vacations or absences
Participate in an on-call rotation for emergency service calls
Coordinate with Industrial, Electrical, and Inspections divisions as needed
Maintain company vehicle, tools, and equipment
Participate in company training and safety programs
Communicate effectively with customers, office staff, and field personnel
Provide leadership, direction, and support to the service team

Qualifications

Strong plumbing service experience required
Previous management or leadership experience preferred
Excellent communication and customer service skills
Strong computer skills, including Microsoft Word, Excel, Outlook, and mobile technology
Ability to multitask and stay organized in a fast-paced environment
Experience with scheduling, dispatching, and quoting is preferred
Ability to work independently and make decisions confidently
Valid driver’s license required
Ability to pull trailers is a plus
Ability to use hand and power tools safely
Must live within driving distance of Fleetwood, PA

Working Conditions