Customer Service Representative

Sila Services • Full-time • Uniontown, OH • 6d ago

Customer Service Representative (CSR)

Bonsky Heating, Cooling & Plumbing
Uniontown, OH

Join a Team That Puts Customers First

Bonsky Heating, Cooling & Plumbing has built a reputation for providing exceptional service and creating lasting relationships with customers throughout Northeast Ohio. We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our growing team.

As a CSR, you will be the first point of contact for our customers and play a critical role in delivering an outstanding customer experience while supporting our service and dispatch teams.

Responsibilities

Answer incoming customer calls and provide exceptional customer service
Schedule service appointments and maintenance visits
Make outbound calls to confirm appointments and follow up with customers
Assist with membership and maintenance agreement scheduling
Communicate effectively with dispatchers and field technicians
Maintain accurate customer records and appointment details
Handle customer concerns professionally and efficiently
Support daily office operations and administrative tasks as needed
Help ensure service schedules remain full and efficient

Qualifications

2+ years of customer service experience preferred
Call center, dispatch, or home services experience is a plus
Strong communication and phone skills
Positive attitude and professional demeanor
Excellent organizational and multitasking abilities
Strong attention to detail
Ability to work in a fast-paced environment
Proficiency with computer systems and Microsoft Office
Experience with ServiceTitan is a plus but not required

What We Offer

Competitive hourly pay
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Ongoing training and development
Career growth opportunities
Supportive team environment
Stable, year-round employment

Why Bonsky?

At Bonsky, we believe our people are our greatest asset. We work hard, support one another, and strive to provide the best possible experience for our customers and employees alike. If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a team that values your contributions, we'd love to hear from you.

Apply today and start building your career with Bonsky Heating, Cooling & Plumbing!