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Dispatcher

Sila Services • Full-time • White Lake, MI • 16h ago

Pay: $45,000.00 - $65,000.00 per year
Job description:
Dispatcher
Carter’s Plumbing, Heating & Cooling - White Lake, MI
Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
At Carter’s Plumbing, Heating & Cooling, we don’t just offer jobs — we build careers rooted in integrity, teamwork, and growth. Proudly located in White Lake, MI, we’ve built a reputation for delivering top-tier Plumbing service across Oakland County and surrounding areas — and that starts with taking great care of our people.
We’re currently looking for an experienced and driven Dispatcher to help support our ongoing growth and uphold the quality our customers have come to expect.
Here, you’ll find a family-oriented work environment where your contributions are valued, your goals are supported, and your success is celebrated.
If you're passionate about technical excellence, customer satisfaction, and being part of a tight-knit, high-performing team — you belong at Carter’s.
In exchange for your skillset and commitment, we offer:
401(k) with Company Match
Medical, Dental, and Vision Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Yearly Performance Reviews
Pay: $55,000-$65,000/yr
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
5+ years of dispatching experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a must