Trade Administrator (Dispatcher)

Heritage Home Service • Full-time • Laconia, NH, US • 2m ago

Overview

Join the Heritage Home Service Team as a Trade Administrator at our Laconia, NH location

This role is primarily based in the office, with a minimum expectation of three days in office each week. We offer some flexibility for remote work depending on individual and business needs.

***Candidates must live in the Lakes Region service area of New Hampshire***

Why Join Heritage?

At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.

What You'll Do:

Service Coordination & Dispatch:

Manage scheduling and dispatch for residential service calls in the lakes region area
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays

Customer & Technician Support:

Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with technicians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team

Operation Excellence:

Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies

Strategic Planning:

Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience

Schedule:

Monday through Friday: 11am to 7pm or 12pm to 7pm, flexible to work some weekends (remotely) as needed.

What You'll Bring:

Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Familiarity with residential trade services is a plus

What You’ll Get:

401k with up to 4% match
Health, Dental, and Vision Insurance
Long-Term Disability + Life Insurance
Paid Time Off: Holiday, Personal, Sick, and Vacation
Referral bonuses and family discounts

At Heritage, we are committed to excellence and are looking for someone who shares our passion. If you're ready to lead our team to new heights and make a significant impact, apply now!

Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.